Rejected and delayed withdrawal no response

Wikiluck are trying to scam me leaving me with nothing but a sad experience

I am requesting your urgent assistance regarding WikiLuck’s handling of my account verification and restricted funds.

My verification process has been delayed for several weeks despite me submitting all requested KYC documents. All other documents were accepted, and WikiLuck confirmed that my proof of address document was acceptable. The only remaining issue was an address update, which I have already completed myself due to the delay in processing it from their side.

Despite fulfilling all requirements, my account is still not verified and my funds remain inaccessible. I have experienced repeated delays, unnecessary back-and-forth communication, and being redirected between departments without a proper resolution.

More concerning, WikiLuck has now stopped responding to my emails regarding this matter, leaving me without any clear update or timeline for resolution.

This situation raises serious concerns, as I have fully cooperated and provided everything requested, yet my access to my funds continues to be restricted.

I kindly request AskGamblers to urgently investigate this matter and assist in ensuring WikiLuck completes my verification and releases my funds without further delay.

I have provided all correspondence and documents as evidence.

Kind regards,

Dear AskGamblers,

I have an ongoing issue with WikiLuck Casino and I hope you can help me solve this with them. I had an email promotion from them, so I decided to deposit and try my luck. As always I read the ToS before making a deposit, so I was aware of wagering requirements and max bets etc. I was lucky, so I've succeeded to finish wagering over the maximum withdrawal limit of the promotion, which was deducted from the account, so I had the maximum withdrawable amout on the account. I did the KYC in minutes, it was fast and easy and requested a payout. (ofc with the same method I deposited with) I requested the payout last Monday, so 7 days past since then and I still haven't got my funds. I've tried to get information from the live support, but they only told me to wait, "withdrawals are handled by another department" and they can only say it's under review. I also tried the same thing via email to [email protected], but I got the same answer. (keep an eye on my emails, they might need additional information..)
Since there is no public email to the finance department (or at least I could not find it), I have absolutely no information about the process, or the timeframe, and I just hope to get my money. I've did nothing wrong so I don't know what is going on, but I really need this money..
Please help me fix this!
Thank you in advance!

I managed to win 600,000 HUF. I made a deposit with a 285% bonus, and the bonus was wagered according to the casino's terms and conditions. I requested a withdrawal on December 13, 2025, and I still haven't received my winnings. I contacted an agent via chat, but I keep being told to contact the KYC department. Of course, I've sent several emails to KYC, but I haven't received a response. I also sent documents for verification, but still no response. I don't know what to do. I'm asking for help.

Hi I have made many attempts to have my account closed and am advised to then email another address to which I have don’t more than 20 times in the past 3 months to not one single reply. I have now had a win here and the won’t pay out stating I didn’t reply in time to which I have the emails to prove I did and then had one this morning with stated failed when I asked why the live chat could t explain so I have no idea why it was. This site is a complete scam and does not respond to customers and never wants to pay out when you win. The also take 8% on all transactions when you do try to withdraw I just want to withdraw from this site and have it closed please as it’s caused me to much trouble

i requested to close this account yesterday at 3:30 first i tried via live chat i sent a request at 1 pm then email customer support at 245 eventually live chat responded and advised me to email customer support at 3:30 which i did immediately. i still havn't heard from same and gambled an extra 300 euro approx due to not closing my account.
i contacted live chat ad emailed customer care and support again but nothing.#i personally think this is wrong i advised i have a gambling problem and request immediate closure.

i feel as a company they take advantage of their customer vulnerabilities
can you please intervene and request account closure.
i do see i am also not the only one to make such a complaint it a refund can be given i will appreiate it but i just really need this account closed

I have been a verified client at this Casino for a while. I have serious gambling issues and I have been asking the casino multiple times to close my account permanently. I have also emphasized that I am suffering from a gambling addiction. Yet, as you can see (uploaded attachments), they always ignored my request and just offered me freebets and bonus for my next deposit etc. Sometimes, when I could not resist, I took the offer and also made further deposits. However, in my opinion, they just took advantage of my addiction and just ignored me. It is very frustrating, as, if they had reacted quickly, I would have not made more deposits. Now, since Friday, I have wrote them multiple emails asking for a permanent account closure. They answered me on Saturday and offered me a freebet. This time, I told them that I do not want freebets and that I want the account to be closed. When I sent this email, they stopped reacting to it. Today, I could not control myself and made multiple deposits worth 320€. I do not want to play anymore. I have emphasized that I have an addiction and yet, they refuse to close my account. I really hope, you guys can help me. Also, I wished they can at least compensate some amount that I have lost, despite asking them to close my account.