Complaint #5 WeezyBet Casino

Account closed after following advice from Support

By Drexsi

9 months ago

I have played and withdrawn before from this casino. This time I won 700 euros at the casino and initiated a withdrawal. I first got information that it was getting a first approval from the compliance team (preapproved was the status of withdraw at this time). Then I get an email that my account is inactivated due to use of VPN.

The thing is that I did use VPN, but that was because of advice I have got from the support in live chat. I had problem with playing Pragmatic Play slots, which was necessary to wager the bonus, and the solution I was given was to use VPN to access the slots. The first time it worked and I got my money. But now I did so again and now after using VPN this time to access Pragmatic Play slots I got inactivated. I did not use the VPN to get access to play on the site, but strictly to play Pragmatic Slots as advices from the casino. See attached chat.

Disputed Casino WeezyBet Casino

Reason Account closure

Amount €700

Discussion

AskGamblers

• Support Team

9 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Drexsi

9 months ago

We can close this complaint and mark as solved as to my previous reply.

Drexsi

9 months ago

I have been met with a very good cooperation and dialogue with the support of WeezyBet. Both with compliance team and the casino manager. As I said they have been very cooperative and helpful with reviewing this case. The account have now been re-activated and the withdrawal has already been processed and I have the money in my account.

I want to thank Weezy Bet for the good treatment in this case and I am looking forward to continue to use their services.

AskGamblers

• Support Team

9 months ago

Dear WeezyBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

WeezyBet Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $815

Avg. Complaint Duration 4 days

Avg. Response Time 2 days