Complaint #76 Wazamba Casino

Wazamba Casino- Problem please help

By mikailio

4 years ago

Hello, the thing here is that I can only make deposits and withdrawals with crypto deposits, and that's all right, it's fine to make deposits without a problem. But when I have to withdraw, I get a constant error message. I see that they have blocked the withdrawal method. I have verified my crypto address and things should go just fine. They find excuses for the error message that I "have to" sell the deposit I make at least once, I say it's all right, make me a new game and sell it and get a continued error message. Contact customer service and there is a lot of nonsense, one says I must not sell the deposit while the other says I must sell it. Here it is clear that they do not know their own rules. I will only be able to make my withdrawals smoothly the same as when I make deposits. sends pictures of the chat and the error message I keep getting when I make withdrawals. All the problems appeared after I hit very well on a coupon. Feel they are not helpful and are only out after delaying time in the hope that I will waste everything again. And one more thing, they use 5 working days to process a withdrawal, so I have to wait a whole week to see if it is approved at all or not.

Disputed Casino Wazamba Casino

Reason Declined payment

Amount kr5000

Discussion

AskGamblers

• Support Team

4 years ago

Dear @mikailio,

Following your confirmation of the player, the AskGamblers Complaint Team considers the complaint resolved and closed. Should you face issues with your payment/s again or in case the check does not clear as expected, please feel free to contact our team and request to reopen of the complaint.

Thanks for your cooperation.

mikailio

4 years ago

Thank you very much, appreciate the help, Askgamlers can now end the case, thank both parties.

Wazamba Casino

• Representative

4 years ago

Dear Customer,

Thank you for reaching out.

We appreciate and value our clients and we understand the concerns that you may have regarding withdrawal system. You can be assured that we are doing all that we can to support you while doing manual withdrawals and minimizing disruption.

We will stay in touch with you as soon as we have further information regarding the automatic withdrawal system.

Should you have any questions, please, do not hesitate to contact us via email [email protected] or Live Chat.

Sincerely,
Wazamba.com

mikailio

4 years ago

finally it was in place, so little was going to approve withdrawals, just say thank you very much! but when can I make withdrawals without having to do it manually in the chat? why can I not do it myself?

Wazamba Casino Complaint Stats

Resolved 55 / 61

Avg. Amount $2,195

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Wazamba Casino Complaints

See all complaints for this casino

Pending Withdrawal and delayed transaction

Dear ASKGAMBLERS Team,

I am writing to complain about my pending withdrawal request, which I have been waiting for for 6 days.

According to the usual processing times, withdrawals are typically completed within a shorter period, but my payment has not yet been received. I don't think it's worth waiting any longer, if they wanted to send it, they would have sent it long ago.

Here are my details for reference:

< personal information removed >

Withdrawal amount: 40000HUF = 112,98 EUR

Transaction date: 23/05/2026

Transaction id: 1e624341-5a77-4738-a796-42d725ba543f

I would appreciate a clear update on when I can expect the funds to be processed.

Thank you in advance.

Kind regards,

Unresolved

Ft40,000

Casino will not pay

I put in a withdrawal request on May 3rd. Today is May 13 and no payout all I keep getting told is there are delays and thank you for your patience. I have all chats and emails to support my claim. Their terms of service state 3 days. I have contacted them on numerous occasions and keep getting the run around answer. Everything is an excuse as to why they can’t process the withdrawal. They have even given me excuses that the payment provider was down which it wasn’t because I contacted them. All I want is my funds sent and stop making excuses. After doing a lot of research online it sounds like this happens often there.

Resolved

$750

Ignoring and attempts to delay the payment

Hi.

On 03/29/2026, I sent a withdrawal request in the amount of 500 euros, which was successfully credited to my wallet. After that, there were still around 600 euros left on my account, which I also wanted to withdraw, but I couldn't do it right away, because the site has a withdrawal limit of 1 every 24 hours and no more than 500 euros at a time.

Logged in the next day after the call to receive 1 request for withdrawal of 500 euros, and you will receive a notification that the "Account is frozen". Wazamba blocked 600 euros, which stopped at the account after the withdrawal of the first 500 euros.

I contacted the support service, where they told me that they would contact me by email. I haven't received any messages for several days. I found information on the 2nd page about what I did and what the name of the house was. I found out that this is possible due to the fact that Wazamba is called "Requesting payment details for manual withdrawal".

I immediately sent a reply to the message, providing all the necessary details for withdrawing funds to my bank account. Today is 05/06/2026. The funds have not been credited to my account.

I tried to find out how long it takes to pay into the account upon registration, but they did not answer me. I also did not receive a reply to my email stating that I had been contacted at work. I get standard unsubscriptions in the support chat, and it all looks like an attempt to delay time so that I forget and leave them the money I won...

To be honest, I'm shocked that I was lucky enough to win 1,100 euros, 500 of which you sent to my wallet, and the last 600 you decided to simply block the account.

Help me solve this problem so that the remaining 600 euros can be sent to the banking details that I sent to Wazamba in their message in my mailbox.

Thank you.

Resolved

€600

Casino not processing withdrawal

Hello,

I would like to report my current situation regarding a casino withdrawal. I have a total of €1,756 in my account, but so far I was only allowed to withdraw €1,500, as that is apparently their maximum limit per transaction. I requested the withdrawal on Sunday at around 10 AM, and I still haven’t received the money.

For now, I am still waiting, but I want to have this publicly documented in case there are any delays or issues. I also have screenshots as proof of my balance and withdrawal request. Additionally, I did not use any bonus funds, so there are no wagering requirements involved.

I hope the withdrawal will be processed properly and without complications, as expected.

If anyone has had similar experiences or knows how long withdrawals usually take, I would appreciate your input.

Thank you

Rejected

€1,756

Major payment delay

I won 13500$ and im only able to withdraw 750 at a time. The issue is that my withdrawals are taking a very long time, I requested a withdrawal on the 25th of March and its now April 6th. Since I have a lot to withdraw its going to take me ages to withdraw my full win. I already emailed support about this issue but the withdrawal is still pending as of today. I would like help to solve this delay and get my win in a timely manner. Thank you.