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Raging Bull Casino - Stalling refund on a deposit amount I made in error

RESOLVED
Posted on 24 February 2018

Hi, i felt the need to submit this as i didn't want there to be any delay... which i really hope wont be the case.. but its not looking promising...
Basically on my lunch break yesterday I wanted to deposit $20 but instead of 20 I entered my cvv numbers into that box and put in a huge 248.00!!!! Whoops. I feel so silly and upset and stressed out at the same time over the whole issue/deposit. Haven't played or touched the deposit or free spins that came with it for that reason as i honestly need it back asap. I spoke with chat guy asked for all the details and also to email refund­@cu­sto­mer­sup­por­tce­nte­r.com
Must admit they were quick to respond and also said they will process my refund straight away! When asked how long this would take and Claire in refund dept said itll be back in my CC within 24hrs!!! Fantastic!!
So why is it when I go to log in the balance is still there on my account? You would think that would be the first thing they would remove! To get the process going/started. Instead of it still just being there...? Why hasnt it been actioned if u claim that itll be dobe WITHIN 24hrs.... Thats what has sorta raised alarm bells in my head. I did email Claire on that email asking about this to NOW which I havent gotten any reply.
Please askgamblers help get my original deposit please of 248.00 Im hoping it's very soon!!!

Posted on 24 February 2018

Hi guys, so ive decided that this is too frustrating... i even emailed the refund dept again twice and no response. So im gynna tackle this another way... im going to play with the money of 248 and try play through the wagering and then attempt an withdrawal. So fingers crossed i can come out on top with sum winnings and withdraw that. And cross my fingers that i won't have dramas withdrawing if and when that time arises.

So please close this complaint and hopefully u wont have to be back here any time soon.

Thank you for all your help and time in this matter askgamblers...

AskGamblers
Posted on 24 February 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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