TonyBet Casino - Refusing to provide my game logs, ignoring my emails

Julesanthony United Kingdom
posted on March 15, 2016.

I have requested the casino provide me with complete transparency regarding my gameplay. I made this request initially on Saturday 12 March but it was ignored by live response, but then I emailed the company on Monday 14 March. Basically I do not trust the fairness of the software as the return % was very very poor. I know detent games very well and it's unusual to play through £160 and then £100 at 0.40 spins and get pretty much nothing back with hardly any bonus rounds or features. I would like to get this casino highlighted and investigated. They are also licensed by an unusual body. I am requesting full transparency so I can send the info to a professional body for investigation and protect the gambler.

posted on March 17, 2016.

Dear Julesanthony,

Thank you for your time playing at TonyBet Casino. In response to your query regarding your gameplay at our Casino, we would first of all like to apologize for the live chat not being able to respond in a satisfactory manner. We will do everything we can for this not to happen in the future.

When it come to our Casino games and their fairness, we would like to highlight the fact that TonyBet has absolutely no influence on their outcomes as all the games are managed by two of the industry's major Casino gaming providers NET/ENT and MicroGaming. As both of these providers follow only the highest security standards and are trusted by millions of players as well as gaming sites worldwide, we have no reason to doubt the fairness of their games.

We would also like to put emphasis on the fact that each day we have a number of players who collect big winnings playing at the TonyBet Casino.

Our customer support department has already contacted you via email providing all the information you have requested. We hope it will clear any doubts you may have had regarding the fairness of the TonyBet Casino games.

However, should you still have any questions or suggestions, please contact us in any way which is most convenient for you and we will do our best to assist you with anything you might need.

Best Regards,
The TonyBet Casino Team

posted on March 19, 2016.

Dear @Julesanthony,

Are you satisfied with the casino's response, can we close this complaint as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.