Operator: WagerWeb (wagerweb.eu)
Balance: $19,845.57
Issue: Unpaid withdrawals since January 2026; account suspended September 22, 2026 with no explanation
SUMMARY
On September 22, 2026, I was locked out of my account with the message "Wagering has been suspended. Please contact CS." This came after eight months of unpaid withdrawals. I sent six emails to WagerWeb support and received one reply. My verified balance of $19,845.57 is now completely inaccessible. Live chat confirmed the account is blocked, could not see any details, and would not confirm whether my balance will be forfeited.
My account is fully verified (KYC complete). No bonus was active and no rollover applies.
TIMELINE
- Jan 12, 2026: Requested a $500 BTC withdrawal. Never paid.
- Feb 10: Emailed support for a status update. No reply.
- Feb 19: Follow-up email. No reply.
- February: Called support by phone and was told to email management.
- Feb 27: Emailed management. WagerWeb support replied the same day that a ticket was submitted and that risk management had been informed. The reply also warned that contacting complaint forums "could potentially lead to further delays." A same-day screenshot shows my BTC limit at $500 and LTC at $250, with 1 withdrawal pending.
- Mar 12: Follow-up email. No reply.
- Apr 12: Follow-up email with an April 15 deadline. No reply.
- Between Feb 27 and Apr 29: WagerWeb cut my limits to $250 BTC and $100 LTC, leaving my still-pending $500 request above their own new limit.
- Jun 4: Submitted a new $250 BTC withdrawal within the reduced limit. Never paid.
- Sep 22: Account suspended. Live chat confirmed the block and directed me to email management at [email protected] again.
- Sep 23: Emailed management requesting the reason for the suspension, the status of both withdrawals, and a payout date for my balance.
EVIDENCE ATTACHED
- Feb 27 cashier screenshot (dated): 1 pending, $500 BTC limit
- Apr 29 cashier screenshot (dated): balance, 1 pending, limits cut to $250/$100
- Jun 4 screenshots: $250 request submitted, 2 pending, status "Requested"
- Sep 22 screenshot (dated): suspension message
- Sep 22 live chat transcript (dated)
All email correspondence (Feb 10 through Sep 23, including WagerWeb's Feb 27 reply) and my account number are available to the mediation team privately.
REQUEST
I am asking for help getting WagerWeb to state the reason for the suspension in writing and to pay my pending withdrawals and remaining verified balance of $19,845.57.
