Complaint #20 Raging Bull Casino

VIP tier perks not honored, delayed payments

By kcc17

10 years ago

Message on forum

I want to keep this as short as possible so players will read this.

I have been playing at Raging Bull Casino (RBC) for over 18 months. I had a very good experience at RBC, not perfect but the casino was prompt to address issues and fix them. But the last 6-weeks I have felt that things are slipping at RBC, as they are not following their own rules and giving the run-around, which they never did before.

I have been a Gold Bull VIP at RBC for about 2-3 months. That is the second highest VIP tier, as I play a lot and have deposited over $15k. The rules for each VIP level is different, higher level, better terms & conditions. But I have yet to experience any of the Gold Bull perks at all, and every-time I address these issues on Live Chat...RBC claims that the "concerned department" is closed but they will escalate the issue or they blame a third-party or me.

Here are the rules for my VIP level listed on RBC's website:

-$300 Introductory Gold Bull VIP Tier Chip: 300GOLD

-Cashout up to 6X on free chips

-Earn one comp point for every $6 wagered

-25% Weekly Cashback

-Access to our Exclusive VIP bonuses

-24/7 Access to your personal, dedicated VIP Host

-Up to $300 free every month

-At least one successful deposit within a 1-week cycle qualifies you for this bonus

-Exclusive Birthday and Anniversary Bonuses

-Maximum Cashout on Deposit Match Bonuses: $20,000 Max Cashout

-Maximum Weekly Cashout Limit: $5000 per week

-Default withdrawal pending period: 12 hours

I have asked to speak to the "24/7 Access to your personal, dedicated VIP Host" but they are not there or don't know what I am referring too or the latest was 2-VIP reps left so they are waiting on new ones.

The main issue is that not once has a withdrawal had less than a pending period of 12 hours. And my last withdrawal sat in pending for 7-days and when processed it used to be in my bank within 24 hours,, now it is days and $20 short of the amount. And that is after I pay the $45 fee that RBC charges every time a player withdraws. I currently have 2 payouts that have been pending for 3-4 days respectively. I have contacted RBC and the Finance Department is closed, or it is festival season or whatever but they always say it will be escalated to them. This time I got angry cause I want my GOLD VIP perks that RBC wrote the rules for and it is frustrating to be treated worse then the first week I joined.

So earlier today I noticed the RBC added a forum to the casino for players to post news, winnings, questions, support, complaints etc. So I posted a complaint about this and copy and pasted chat histories (which I have all of if needed) with the bullshit and excuses. When I got on LIVE CHAT after this, the RBC chat rep, Craig, was so understanding and by the end issue resolved and my post on RBC's forum would be deleted.

I have this entire chat history of how it played out which I will happily post here if need be.

After receiving the standard authorized payment email from RBC, I went into the cashier and low and behold, both my payouts were still in the "pending" status. So the 12 hours max pending which I Have yet to experience is reaching around 110+ hours and counting.

Look mistakes happen to all of us at work, but when they become the standard and not the exception that is a HUGE issue. RBC set the rules and terms, not me but they cannot seem to follow them and I don't seem to understand why.

Why set the rules and give perks to VIP players but don't follow through.

The last few weeks have been a huge headache as I have to contact Raging Bull almost daily asking why they are not following their own T&C. And honestly, I don't fell like aGoldVIP at all because it all seems to be a bunch of bull.

I want to know why I was lied to by RBC today about my two current withdrawals. They certainly deleted my forum post fast enough. I guess I came to expect that RBC was not going to be liek too many other online casinos but it seems, sadly that I was wrong.

I really did not want it to come to this, me having to complain on AskGamblers.com but I do not know where else to turn, as I want some answers as to what is going on; and help getting the rules followed by this casino.

Thank you in advance for your help AskGamblers.com cause if anyone can stand up for what is just iti is this site.

Disputed Casino Raging Bull Casino

Reason Bonus not given

Discussion

kcc17

• 4 reviews

10 years ago

Still have not gotten my money from Raging Bull. Dean told me again that the bank said by today but nothing still,,,,,it is going on 3 weeks from my initial withdrawal request.

Also, seems that RBC has changed a lot of their T&C.....and not for the better for players.

Hope Raging Bull takes a breath and goes back to the casino that was transparent with players, had 24-72 hours payouts. with timely email updates and were consistent, like clock work. Makes no sense to change to a slow, inconsistent, messy system that takes weeks.

kcc17

• 4 reviews

10 years ago

Sorry forgot to add attachments to last post......so attached to this post.

Dean just emailed me that he was getting the SWIFTS today at 10am EST when the processor opens. I thought RBC's new processor was located in South Africa because that was why they took a bank holiday on Human Rights Day that is a holiday only in South Africa.

kcc17

• 4 reviews

10 years ago

Not received the wire with my winnings still....I have been the one contacting Raging Bull and it is excuse after excuse. I requested the SWIFT receipts (Wire Transfer Receipts) a week ago and Dean said he would email them to me and nothing has been sent.

As a player, there needs to be transparency between players and casinos. Delegating responsibility does not relinquish Raging Bull's accountability, so Raging Bull needs to stop blaming the processor and telling me I was paid on March 18, when the payout is still sitting in my cashier as a "in process" withdrawal.

Sending me the SWIFTS would prove to me that RBC is telling the truth, as well as allowing me to ask my bank to trace the wire transfer.

I have been disconnected by LIVE CHAT 3 times when inquiring about my payout and sending the SWIFT receipts today.

This is after being guaranteed by Dean via email that I would have my money in my bank account last week (please refer to attachments)

Why would Raging Bull want to drag this issue out any longer?

kcc17

• 4 reviews

10 years ago

Nothing still...

Raging Bull Casino Complaint Stats

Resolved 584 / 636

Avg. Amount $2,584

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino

Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.

78h left

$3,772

Cant find a way to withdraw the winning money

Please help me, I have verify everything including ID and Card payment, all approved and passed but when trying to wd I was being back and fourth with suppport telling me to canceled then try other way but then they said they cannot sending it to my bank. Now I want them to just simply sending it thru bitcoins for me as I would be using it for depositing from now on

55h left

$2,500

Withdrawal delayed since April 20th

Withdrawal took month, and I still haven't received it

They wouldn't let me withdraw, but they canceled it 6 times, made me do my verification 3 times.

Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'

Horrible app

Rejected

$850

Keeps delaying payment

I requested a withdrawal of $500 on 04/19. The bonus amount was $120 which left a w/d of $380. On 05/02 (day 11) I chatted with Connor, who escalated it to the finance team. On 05/04 (day 13) it was approved. On 05/05, it stated my expected payout date was 05/13. On 05/14 (day 20), payment was delayed and new expected payout date was 05/18. On 05/18 (day 22) still no payment. New expected payment date was 05/21. On 5/19, specialist said that he escalated the payment again and to check back in 24-72 hours. On 5/21 I chatted with another specialist, who told me to check back Monday. During this time frame, they have requested new proof of address twice, which was just done right before I requested the withdrawal. They also tried telling me it has to be a wire transfer and they needed all my bank info etc. I had already submitted all info they were requesting a few months ago with no changes. Once I informed them that these things were already completed and that I have the ticket numbers and chat transcripts, then they tell me the finance department has made an exception and approved it for a bitcoin withdrawal instead. Then they just tell me to check back. To recap, I requested withdrawal on 04/19, it was approved on 05/04 and I still haven’t received any payment.

Resolved

$500

Delayed payment after a month

I have been waiting over a month with not even an approval. It keeps getting pushed back. I have sent the verification paperwork needed twice and am still receiving the same message from them. I have already spoke to my bank and they confirmed they will accept the wire transfer so that excuse wont work. I have two withdrawals pending. If they wont pay me those I think they should refund the money I've already spent! They can take my money within seconds but months to pay out?! This is ridiculous.

Resolved

$2,060

Talking too long to get my winnings

Their withdrawal procedure is after a request is made, which takes 7-10 business days to approve and 7-10 business days to payout after approval.
Every time I request a withdrawal, I have to come to their chat on the 11th business day for them to escalate the withdrawal to approval, which takes about another 2 days.
Then again, I would have to come to their chat on the 11th business day for them to escalate the withdrawal that was approved to be paid, which takes another 2 days.
They say the max withdrawal per request is $2500, but they only pay half at a time, so you would have to wait another 10 business days for the process to start again.

I won around $8800 on end of February and as of today 5/5/26 I only got paid $2500. I got paid twice and each time they only paid me half of the requested amount and the rest they made a new request which will take longer time to get paid. They are always out of their time frame. Which is ridicules.

Resolved

$6,300

Approved Withdrawals Reversed Delayed And Not Paid Since March

I have been attempting to resolve withdrawal issues with Raging Bull Casino since March 2.

At this time, I have approximately 12500 in pending and unpaid withdrawals on my account, many of which have been sitting since March and April without being processed.

A withdrawal of 2500 was approved and split into two payments of 1250. One portion of this withdrawal is no longer visible or has been removed from my account.

In addition, a previous withdrawal was reduced significantly due to applied deductions. However, the remaining payments have not been processed consistently and have been delayed multiple times.

Several withdrawals have been delayed repeatedly, in some cases four or more times, without clear explanation or updated timelines.

I also have multiple other withdrawals that remain delayed with no clear processing schedule.

I have made repeated attempts to contact support through chat, email, and other channels and have been ignored or provided with no meaningful response.

My concerns are:

1. Approved withdrawals are being split, reduced, or removed without clear explanation
2. Payments are repeatedly delayed and not processed as expected
3. Ongoing lack of communication and ignored support requests

I am requesting:

- Clarification and reinstatement of the missing portion of the 2500 withdrawal
- A clear explanation of how deductions are being applied and how remaining balances are processed
- Processing of all pending withdrawals totaling approximately 12500

I am seeking resolution for the full amount owed and immediate attention to this matter.

Unresolved

$12,500

Delayed payment at Raging Bull

Withdrawal request was originally made on 4/2. Bonus playthrough should have been cleared or mostly cleared based on bet amount and time. Documents were verified over the course of the next couple weeks and was told repeatedly that my approval was imminent and has been escalated. On 5/1, I was told that all was looking good and to please reach out again by 5/4 as approval would be "any moment now" which did not happen. On 5/4, I reached out and was told to wait another 24-72 hours. I responded that I already have per my original follow up 5/1 and was told basically just that they understand but this is how it is. I am escalating to you as I have run into an impasse. I have several screenshots to support continued conversations. Please help.

Resolved

$1,896

Delay of payment since November of 2025

I have been trying to collect my winnings since November of 2025. Throughout the process I've patiently waited for approval time and the 7 to 10 business days, and even time for a supposed finance team to do whatever they do. I have attached conversations with the casino's customer support specialist, and one conversation claimed I should see my deposited winnings the following day. I'm about done being patient.

Resolved

$700

Please help me with ragingbull

I am filing this formal complaint against Raging Bull Casino regarding a withdrawal dispute that has remained unresolved since October 2025. Despite my continued efforts to cooperate, the operator has employed what appear to be deliberate stalling tactics to avoid paying out my legitimate winnings.

Background and Previous Verification:

I previously underwent an exhaustive five-month verification process with this casino. At that time, I was explicitly assured by management that once my identity was verified, all future withdrawals would be processed seamlessly. This has proven to be false.

Current Dispute:

In October 2025, I initiated a withdrawal of $5,000. Despite my account already being verified, I was requested to resubmit my KYC documentation. I have since provided the requested details over 20 times. Each submission is met with new, often contradictory, excuses for non-payment:

Insufficient Funds: Claims were made that the account lacked the necessary balance, which was incorrect.

Transaction Volume: Claims that my bank statement showed "too few transactions," a requirement not found in the standard Terms and Conditions.

Bank Limits: A representative stated they had "sent too much money to Capital One" and could no longer facilitate payments to that institution.

Internal Errors: Technical issues were cited without further explanation.

The Current Status:

The casino is now demanding that I open an entirely new bank account to receive my funds. I have refused this request as my current Capital One account has successfully received payments from this operator in the past. I believe this is a tactic to further delay the process by requiring new statements and "seasoning" of a new account.

As of today, my total balance is $16,620. I won these funds fairly, and I have spent hundreds of hours communicating with support and the VIP concierge to no avail.

Evidence:

I have maintained a comprehensive record of all interactions, including:

Chat logs documenting the conflicting excuses provided by support.

Screenshots of my account balance and withdrawal history.

Email correspondence regarding the previous verification and the "Capital One" excuse.

I am requesting that AskGamblers intervene to facilitate the immediate release of my funds to my verified bank account. I have already contacted the FTC regarding this matter and am prepared to escalate this to relevant state and federal authorities if a resolution is not reached promptly.

I'll stop there and wait to hear from you. Like I said anything you need for proof ill send it i have it all on my phone in samsung notes pictures and emails. So I'm excited to hear what can be done to just get them to pay me. Thank you for youre time

Unresolved

$16,620