Complaint #20 Raging Bull Casino

VIP tier perks not honored, delayed payments

By kcc17

10 years ago

Message on forum

I want to keep this as short as possible so players will read this.

I have been playing at Raging Bull Casino (RBC) for over 18 months. I had a very good experience at RBC, not perfect but the casino was prompt to address issues and fix them. But the last 6-weeks I have felt that things are slipping at RBC, as they are not following their own rules and giving the run-around, which they never did before.

I have been a Gold Bull VIP at RBC for about 2-3 months. That is the second highest VIP tier, as I play a lot and have deposited over $15k. The rules for each VIP level is different, higher level, better terms & conditions. But I have yet to experience any of the Gold Bull perks at all, and every-time I address these issues on Live Chat...RBC claims that the "concerned department" is closed but they will escalate the issue or they blame a third-party or me.

Here are the rules for my VIP level listed on RBC's website:

-$300 Introductory Gold Bull VIP Tier Chip: 300GOLD

-Cashout up to 6X on free chips

-Earn one comp point for every $6 wagered

-25% Weekly Cashback

-Access to our Exclusive VIP bonuses

-24/7 Access to your personal, dedicated VIP Host

-Up to $300 free every month

-At least one successful deposit within a 1-week cycle qualifies you for this bonus

-Exclusive Birthday and Anniversary Bonuses

-Maximum Cashout on Deposit Match Bonuses: $20,000 Max Cashout

-Maximum Weekly Cashout Limit: $5000 per week

-Default withdrawal pending period: 12 hours

I have asked to speak to the "24/7 Access to your personal, dedicated VIP Host" but they are not there or don't know what I am referring too or the latest was 2-VIP reps left so they are waiting on new ones.

The main issue is that not once has a withdrawal had less than a pending period of 12 hours. And my last withdrawal sat in pending for 7-days and when processed it used to be in my bank within 24 hours,, now it is days and $20 short of the amount. And that is after I pay the $45 fee that RBC charges every time a player withdraws. I currently have 2 payouts that have been pending for 3-4 days respectively. I have contacted RBC and the Finance Department is closed, or it is festival season or whatever but they always say it will be escalated to them. This time I got angry cause I want my GOLD VIP perks that RBC wrote the rules for and it is frustrating to be treated worse then the first week I joined.

So earlier today I noticed the RBC added a forum to the casino for players to post news, winnings, questions, support, complaints etc. So I posted a complaint about this and copy and pasted chat histories (which I have all of if needed) with the bullshit and excuses. When I got on LIVE CHAT after this, the RBC chat rep, Craig, was so understanding and by the end issue resolved and my post on RBC's forum would be deleted.

I have this entire chat history of how it played out which I will happily post here if need be.

After receiving the standard authorized payment email from RBC, I went into the cashier and low and behold, both my payouts were still in the "pending" status. So the 12 hours max pending which I Have yet to experience is reaching around 110+ hours and counting.

Look mistakes happen to all of us at work, but when they become the standard and not the exception that is a HUGE issue. RBC set the rules and terms, not me but they cannot seem to follow them and I don't seem to understand why.

Why set the rules and give perks to VIP players but don't follow through.

The last few weeks have been a huge headache as I have to contact Raging Bull almost daily asking why they are not following their own T&C. And honestly, I don't fell like aGoldVIP at all because it all seems to be a bunch of bull.

I want to know why I was lied to by RBC today about my two current withdrawals. They certainly deleted my forum post fast enough. I guess I came to expect that RBC was not going to be liek too many other online casinos but it seems, sadly that I was wrong.

I really did not want it to come to this, me having to complain on AskGamblers.com but I do not know where else to turn, as I want some answers as to what is going on; and help getting the rules followed by this casino.

Thank you in advance for your help AskGamblers.com cause if anyone can stand up for what is just iti is this site.

Disputed Casino Raging Bull Casino

Reason Bonus not given

Discussion

kcc17

• 4 reviews

10 years ago

Still have not gotten my money from Raging Bull. Dean told me again that the bank said by today but nothing still,,,,,it is going on 3 weeks from my initial withdrawal request.

Also, seems that RBC has changed a lot of their T&C.....and not for the better for players.

Hope Raging Bull takes a breath and goes back to the casino that was transparent with players, had 24-72 hours payouts. with timely email updates and were consistent, like clock work. Makes no sense to change to a slow, inconsistent, messy system that takes weeks.

kcc17

• 4 reviews

10 years ago

Sorry forgot to add attachments to last post......so attached to this post.

Dean just emailed me that he was getting the SWIFTS today at 10am EST when the processor opens. I thought RBC's new processor was located in South Africa because that was why they took a bank holiday on Human Rights Day that is a holiday only in South Africa.

kcc17

• 4 reviews

10 years ago

Not received the wire with my winnings still....I have been the one contacting Raging Bull and it is excuse after excuse. I requested the SWIFT receipts (Wire Transfer Receipts) a week ago and Dean said he would email them to me and nothing has been sent.

As a player, there needs to be transparency between players and casinos. Delegating responsibility does not relinquish Raging Bull's accountability, so Raging Bull needs to stop blaming the processor and telling me I was paid on March 18, when the payout is still sitting in my cashier as a "in process" withdrawal.

Sending me the SWIFTS would prove to me that RBC is telling the truth, as well as allowing me to ask my bank to trace the wire transfer.

I have been disconnected by LIVE CHAT 3 times when inquiring about my payout and sending the SWIFT receipts today.

This is after being guaranteed by Dean via email that I would have my money in my bank account last week (please refer to attachments)

Why would Raging Bull want to drag this issue out any longer?

kcc17

• 4 reviews

10 years ago

Nothing still...

Raging Bull Casino Complaint Stats

Resolved 588 / 639

Avg. Amount $2,569

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino

3 Withdrawal delayed since June 29th

Hello,

I initiated 3 withdrawal requests on 6/29 for $2500 each.

Since then, I have followed all guidelines given to me. I provided bank statements, utility bills, etc. My withdrawals keep getting denied and/or approval dates pushed out. The original approval date was 7/13, then 7/16, and now 7/21.

Prior to 7/13, I was told I needed a bank statement showing a month of activity and a positive ending balance over $20. I did that. I then received an email saying my bank was not allowed.

I chatted with customer service, and they said my account could not be accepted but refused to provide specific details. They recommended I use an account in another bank, but I already have an account there. Very confusing.

I feel as though they are just trying to avoid paying me out with these confusing and conflicting conversations.

I really need some support, please. Thank you.

I attached some screenshots of conversations with them where they tell me to open an account in other bank, though my account is already with them as well

They have no solutions other than to open a new bank account, use it for a month, then send them the details for review, and they can then advise if it can be used.

That seems wild to me and a very shady business practice. I have done what they have asked and would like my payouts processed.

Thank you for your support.

60h left

$7,500

refusing to pay since March

Hi, i’ve been trying to get my payout from raging Bull Casino since March. My account has been verified several times I’ve done everything that they asked me to do multiple times, including opening another bank account only for them to say they can’t use it after opening. They keep giving me different reasons every time I contact them. Three days ago they told me they would contact me back within two hours to let me know about going about using bitcoin for my payout. Still haven’t heard from them. Please help me get my cash payout.

59h left

$586

23 days and still no payout

I requested a withdrawal of 2294.00 on 5/30/26.

It was finally approved on 6/09/26, and per their timeframe for withdrawals, today is the 10th business day, and I still haven't received it.

Customer service can't get it together with the first one telling me I would get it on the 12th, the next two said today, and the one today says, " Well, today is still the 10th day, so come back and ask tomorrow.

I was denied a supervisor when I asked for one because, according to her, they can't do any more than she can, so it wasn't necessary.

I just need my money!!

Resolved

$2,294

Raging Bull casino redundancydelay tactics

I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.

Resolved

$1,999

Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.

Resolved

$3,772

Cant find a way to withdraw the winning money

Please help me, I have verify everything including ID and Card payment, all approved and passed but when trying to wd I was being back and fourth with suppport telling me to canceled then try other way but then they said they cannot sending it to my bank. Now I want them to just simply sending it thru bitcoins for me as I would be using it for depositing from now on

Resolved

$2,500

Withdrawal delayed since April 20th

Withdrawal took month, and I still haven't received it

They wouldn't let me withdraw, but they canceled it 6 times, made me do my verification 3 times.

Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'