I self-excluded from 2winbet on 3rd August using the self-exclusion link in the 'my account' section of their site. I received a pop up box with a green tick confirming 'self-exclusion set'. I was able to log in the next day and continue to make deposits. I made further attempts to self-exclude using the same method but each time I was able to continue to log into my account. I rely heavily on the self-exclusion facility of online casinos as I frequently lose control when chasing losses. I have contacted 2winbet support who say to self-exclude I have to send them an email as written in their terms and conditions. I advised them that I did not find it necessary to read through the terms and conditions regarding self-exclusion as I found and used the facility linked to my account. It does not say in their terms and conditions that this link should be avoided as it does not work! I went on to deposit 4175 euros and this is the money I feel should be refunded as I should not have been able to continue to gamble with them after I had self-excluded. I took a photo of the confirmation of my self-exclusion days later as evidence that I was misled to believe that I had set a self-exclusion period of one year (there was a tick box offering 6 months or one year exclusion). As soon as I complained to 2winbet by email that they had breached the terms and conditions of responsible gaming policy they excluded my account.