Not helping with verification, unable to withdraw

Hi. I am new at boogie.bet. I have an account from like 5 days. They have got promo for new players for 10 euro. I have won some cash and at some point I couldn't login into my account. After 3 times of wrong password typing my account was suspended. I was very surprised because I have never typed the wrong password three times in a row. So I decided to reset my password as they prefer it in the support/faq section. When I was typing an old password and new password there was info that wrong password. I sent a couple of emails and no response from 4 days. Thank you for help.

Hi! I made a first deposit on this casino on the 5/9 , managed to wager , and wanted to withdrow 200 euro.. The thing is that i cant make a withdrow until my account is veryfied , so i send all the documents they asked for. Since then i send 4 emails asking just how long does it take to verify account , and not geting any answer .. It feels like they dont want to pay out .. Verry disapointed !