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Unibet Casino - Verification takes months

RESOLVED
Huibschilders Netherlands
Posted on April 15, 2017.

Hello Unibet, I hope someone reads this. My name is Huib from Holland and I won some money on unibet (€160). Just pennys for an organisation like unibet. And still thaey make it impossible for me to withdrawal my money. After 3 months they finally accepted my id-card and my prove of adress. Now i have send in my bankstatment (for the 5th time). It says on the website that this takes 3-5 days to process. Ik have been waiting 3 weeks for this. 3 weeks! Is absolutely insane. I have tried to make contact but i always get the same answer and that is that they can't see that anything is wrong. So a thump down for the service aswell. I really hope someone from unibet reads this and contacts me. You can email me < email removed > or < email removed >. One off those will have to do. My users id is 103931812.

Greetings,

Huib.

Posted on April 18, 2017.

Hi there,

First of all apologies for any inconvenience, it is in the interest of both the player and Unibet to verify the identity of the account holder.

Unfortunately we are not able to discuss account specifics in public but one of our support team will be in contact soon to help resolve this for you.

Huibschilders Netherlands
Posted on April 19, 2017.

Hi Unibet,

Someone replied. And they told me to send you a bank statement off a bankacount that doesn't exist anymore. So I send my new bank statement records it seems like they have been denied. You have really made it impossible to withdrawl my money because you are basically asking for a bankacount statement that doesn't exist anymore. If this pure thievery is not enough you have also blocked my acount. I hope you will try to make this right. I hope all the people who read this think twice before they use unibet as there gamble platform.

Greetings,

Huib.

Posted on April 21, 2017.

Hi Huib,

We are trying to make this right.

It seems that you have opened multiple accounts with us with details that you have been unable to verify. We are only able to do so much in cases such as these and the requests we have made of you are not unreasonable.

Please work with our Support team to help us resolve this issue.

Thank you,

Unibet Casino.

AskGamblers
Posted on April 24, 2017.

Dear @Huibschilders,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Unibet Casino complaints

  • 8 of 17 resolved
  • 2 days avg response
  • 1 month avg complaint life
  • 2,379 USD avg amount

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