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Casino.mx - Verification process too slow, lack of communication from support

RESOLVED
Lou666 New Zealand Message
Posted on 15 September 2017

Made a $400AU withdrawal but needed to upload documents to receive money, 50+ hours ago I sent them and asked for an update in that time aswell. I have had no communication from the casino other than the initial "Please send documents" this email also contained a link for a ticket to their support part of the site, which will not let me log in! I have notified them of this and still no answer. Is this acceptable? I would not even need to complain if they simply communicated and let me know what's happening. I enjoy playing here and it's a shame as other online casinos verification is much faster!

Emails and Screenshots available if needed.

Lou666 New Zealand Message
Posted on 15 September 2017

This has been sorted now, please remove.

AskGamblers
Posted on 16 September 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Casino.mx Complaints

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