Complaint #1 Vegascoin Casino

Withdrawal issue and support aren't answering

By Assapari

2 years ago

I tried this casino and decided to withdraw my money out. I made two withdrawa. Support answered it will take 24hours and then I received email that there where some problem at third-party company which I used on withdrawal. After some time second of those withdraws was back at my gaming account but the other one was missing. I withdrawed that money then. Nothing has happened and support isnt answering to emails or chat. I feel I am scammed. Could you help me to get my money from that casino?

Disputed Casino Vegascoin Casino

Reason Declined payment

Amount €74.59

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Vegascoin Casino

• Representative

2 years ago

Hello, ASSAPARI
First of all we would like to thank you for choosing VegasCoin casino.

We regret that you felt you were scammed. As we explained to you, there was an issue with payment system and that is why your withdrawal took more time that was expected.
We did all our best to speed up the withdrawal process and finally it was approved.

Our team hopes that we will see you as our player again and we will create an enjoyable gaming experience for you!

Assapari

• 1 reviews

2 years ago

Casino answered right after this complaint and succesfully paid back and gave even free spins because of harm.

Vegascoin Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $81

Avg. Complaint Duration 2 days

Avg. Response Time 11 hours