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Pay n play logging error


3 years ago
Hi. Yesterday i made first deposit of 20€ Via trustly to unislots. Money was taken from My bank account and when i try to log in it says: oops, something went wrong. Deleted browsing history cookies and cache, not helped. So i cant access to My account and therefore cant see is my deposit there.
Could you please help me?
Disputed Casino Unislots Casino
Amount €20

Discussion

User name

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name

Dear @Herralaa,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hello!

Please accept our sincere apologies for the inconvenience! Our technical department and payment specialists are still working on your case. The task turned out to be complicated to fix technically, but we are doing all we can to resolve this problem and bring all the processes back to normal. We hope for your understanding!

We also need to clarify some information about the problem, it will make the process faster. Could you please tell us, if you stated your email address while making a deposit or in your bank account?

Best regards,
Unislots Casino Team
User name

Dear Unislots Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Unislots Casino Complaint Stats

Resolved 1 / 1
Avg. Amount $22
Avg. Complaint Duration 15 days
Avg. Response Time 3 days