Unibet Casino - Closed my account with my funds in it, support failed to provide adequate assistance

posted on April 22, 2016.

Hi ! I am an online gambler for almost 14 years.Recently the ONJN , the Romanian regulator for online gambling has restricted many online gambling operators for Romanian market in order to pay a fee to Romanian authorities in order to take bets from Romanians players.It is fair.Ok, I do not have any problems with that although I had lost all my vip player status on many sites that did fail to get a licence in Romania.So I took a look on the approved list for romanian market of online gambling operators and I decided to make my bets with Unibet.ro, the Romanian extension of Unibet.com.As being an online gambler for many years it happened that I had duplicate accounts on other sites, knowing the terms and conditions of many casinos, at my very first deposit with Unibet.ro I asked to closed any other duplicate account I had with them and use for deposits only one - nucleardre.I had no problem with that and I have sent all my documents required, so my account with Unibet.ro is fully verified.I had deposits and withdrawals on my account nucleardre from Unibet.ro.It is almost a week since I can not get in into my account with Unibet.I have almost 400 euro into my account nucleardre.I asked Unibet.ro to have fully access at my account on livechat.I did not get a timeframe from livechat when my account will be reopened. I had not self excluded from Unibet or other sister sites related with Unibet.On livechat they said that my account will be reopened and I will be informed by email about this.I did not expect such a roguish behavior from a well known site like Unibet.I trusted them as they are a well established online gambling operator.I had to mention that I did not take any bonuses from them as deposit match bonuses or something like that. So my question is simple When will Unibet reopen my account nucleardre ?This site Unibet.ro is operated by Unibet Germany Ltd with their location in "Fawwara Bldgs", Msida Road, Gzira GZR 1405, Malta.Although I had to say that I expect a positive answer from Unibet.ro and if they do not answer in a week on Askgamblers.com I will file a complaint to MGA in Malta and ONJN in Romania.Hope that this issue will be resolved asap !

posted on April 27, 2016.

Dear @rem78,

Please let us know if there's some update on your issue.

posted on April 27, 2016.

thank you Askgamblers ! Due to lack of communication from Unibet Casino you can close this complaint as unsolved.I will file a complaint to the Malta Gaming Authority against Unibet Casino.