What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Unibet Casino - Waiting 2 weeks for verification of Bank statement

REJECTED
Complaint Info
Disputed casino Unibet Casino
Reason Verification issues
Amount € 29001
Joren Netherlands Message
Posted on September 10, 2020

Dear Unibet,


<personal data removed>


2 weeks ago (26-8-2020) I submitted a Bank statement to verify myself. Patiently I am waiting for someone to review my Bank Statement. As it is already 14 days ago, I am wondering if someone from the relevant department will ever have a look at it. I'm good at waiting, but 2 weeks is a long time and in these uncertain times I really would love to have the well- deserved money I won. Through Live chat and Mail I already asked if there is an update, I always get the same response:

We inform you that we already demand the relevant to verify your document.

We are so sorry but we ask you to wait.

We will get back you as soon as we will receive any update from the relevant department.

On the website it says: ''Hi Joren, verify your account here to continue playing. 10 days left''. What happens when those 10 days are over? I'm getting a little frustrated, as I didn't do anything wrong and I provided the information you need, and if you need something else I'm happy to help.

I hope someone can help me speed up the process, so I can take everything to rest.


I hope to hear from you,


Kind regards,


Joren <surname removed>

Joren Netherlands Message
Posted on September 10, 2020

Yesterday Unibet reviewed my document, and it's accepted. So it already resolved itself. Thank you but this complaint is solved.

AskGamblers
Posted on September 10, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is truly happy to hear that player's dispute has been resolved in the meantime. Due to the fact that the issue has been resolved even before the AskGamblers Complaint Team had a chance to review and process this particular complaint, we have no other choice but to reject complaint.

Unibet Casino Complaints

  • 8 of 17 resolved
  • 2 days avg response
  • 1 month avg complaint life
  • 2,379 USD avg amount

Have trouble with Unibet Casino?

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy