Registered, deposited, but unable to play any game

I sign up on Sept 12 but unable to start playing in the casino so i had contact support and and was told to provide all my personal document in-order to able to get to play in the slot game( this was send in Sept ) but up to now it already Oct I still haven't receive any update from their casino. I had login to my account and i see my deposit and bonus is still in the account but i am unable to load any slot game to play at all, i had contact their live support but all they told me to do is to contact their security team ( securi­ty@­ins­tan­tga­mes­upp­ort.com ) so i did email to them few times but i haven't receive any response from them, if this is taking so long i would rather have my deposit back . So i am here to ask for help