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Never ending verification


On 25.06.2026 I requested a withdrawal of 330 euros. I received a message that I needed to verify my account, so I sent all the documents I was asked for, and the next day I got a message that my account had been successfully verified. I requested the withdrawal again, and a few hours later I got an email saying that my account needs to be verified and that I need to send a few more documents. I sent a few more documents, and the next day I received an email saying my account had been successfully verified. I then requested the withdrawal of 330 euros again, and a few hours later my withdrawal was canceled again, with the same email text saying I need to send documents. I did this... this is ridiculous. What is going on??? I’m sending a screenshot showing how the same document was once rejected and once accepted. The verification concerns only one thing: withdrawing money. I got emails three times saying that my account was successfully verified.They're playing with me and breaking their own rules because if I send them the documents they ask for and get information that my account is successfully verified, they start the process from the beginning. And the verification is about a single withdrawal of 330 euros, and the funniest thing is that I have a badge on my account showing that it's verified (I'm sending a screenshot). Regards and please help.
Disputed Casino TurboSven Casino
Amount €330

Discussion

40 hours left for TurboSven Casino to respond.
User name loyalty-level-1
I have a question: TurboSven didn't reply within the allotted time, and now AskGamblers has added a comment—does that mean TurboSven has another 4 days to respond? This could go on forever.
User name

Dear TurboSven Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved, and it will be closed accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-1
Hello TurboSven and AskGamblers. I’ve already explained everything, but I’ll say it again. I found an ad for TurboSven casino on the AskGamblers site and thought the bonus looked good. I signed up, made a deposit, met the bonus requirements, and wanted to withdraw the money. My Twitch followers always do the same thing I do: when they win money at a new casino, they try to withdraw it. That’s the only way to check if a casino is honest... Best regards.
User name
Dear all,

We have already requested additional details from the relevant department. We will update you as soon as we have gathered all the necessary information.

Thank you for your patience and cooperation. Please rest assured that this matter is being handled with utmost care and respect.

Best regards

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