Tropical Cash Casino - does not honor promotions

posted on May 22, 2013.

First of all, if you want to view what the payout lines are on any slot machine ,you can not..they offer a 10% cash back bonus on your deposits that they will not honor..Third complaint is they will tell you to send a western union money transfer and after you send it they will claim that you need to wait 24 hours....

posted on May 23, 2013.


We received the complaint and have reviewed our player's account.

On all slot games we have a Paytable were all odds can be found. Double checked and all of them are working properly.

We do offer a 10% daily cash-back based on net losses on our Player's Edge Casino. This is done automatically at midnight by our system. On 5/17 net loses were $51 and received $5 back the next day. Also on 5/23 credited $3, which still available, out of the $30 net loss. Loses on High Roller or Live Dealer are not included.

Also reviewed deposit options complaints. The first 2 deposits were made via credit card, where funds are available immediately. I have reviewed the 2 Western Union deposits with detail:

1st WU: (2:25)Client gets instructions from us for the deposit, after an hour and a half (3:52) calls us back with the control number and funds were available within 30 minutes (4:20)

After 30 minutes of confirmation from 1st deposit, 2nd name is requested.

2nd WU: (4:52) Instructions are given, this time took around 15 minutes to provide control number (5:06) and in minutes funds are ready to use (5:36).

We do regret client is not happy with our service. Even though he received 100% bonus on his last 2 WU deposits and on his initial deposit, we will add an extra $25 bonus for him to enjoy.

Thank you for your time and feel free to contact me back with any questions.

Best regards,

Greg Wallace

Customer Service Supervisor

posted on May 27, 2013.

 Very generous! Is this complaint solved?

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