Severely Delayed withdrawal

After seeing a 200% deposit bonus promo on AskGamblers, I made a small deposit of 30 euros in Trixino. After completing wagering and some extra, I requested a withdrawal for 261 euros.

I had already KYC-verified my account days before. Confirmed and verified by casino (Trixino).

Casino informed me that they process withdrawals very fast, and at the latest after 2-3 business days.

My deposit was made with crypto (ETH), as was my withdrawal request.

When 3 business days had passed, I contacted live support, who referred me to contact the casino by email.

They assured me my withdrawal would be processed shortly, and asked for patience.

After 4 business days, my withdrawal remained unprocessed; no info was sent to me.

I contacted them again. They assured me all was fine, repeated their request for patience, but no longer offered a timeframe for withdrawal.

After 5 business days, the story was the same, no info until I emailed them. They again asked for patience with no timeframe for processing.

This after first reassuring 2-3 business days max, which in my opinion is a lot for an already KYC-verified account.

It has now been a full week since my withdrawal request, and my last two emails have gone unanswered. I have informed by email that a complaint in askgamblers.com is my next course of action, and if not resolved, negative player review.

I've been in similar situations, and without exception, I find casinos that severely break their withdrawal guarantee and turn more and more vague as to when to expect processal, tend to use very long time to process, if at all.

They have surpassed their own withdrawal guarantee by more than 100%.

I ask for your help to resolve this.

Best regards

< first name removed >