Complaint #34
Dafabet Casino
Keeps refusing to honor bonus although successfully qualified to get one
8 years ago
1. Refuse My winning, keep saying i’m not qulified because not meet the minimum betting requirement. From the livechat to the emel they always say i not meet the minimum betting requirement and dont read understand T&C before playing. I tell them many time and show some evidence but not believe and not accept what i have.
2. They have to many promotion in one time, I just remember what kind of games i playing, and sometimes i look at back the system going wrong, my badge also gone, when i ask about my badge they said i dont meet betting requirement but i receive the badge bonus before. When i said im not doing anything wrong everybody on CS dont want to accept my words and thinking im this is my faults.
3. Whats wrong with CS becoming rude sometimes. I asking very simple question about my arcade bonus but always answer different things, i show that proof i get from the system and CS always reply another thing. The emel was respond everytime from different CS but nothing resolve until now. And CS seems like dont know anything when i ask. They cannot provide any details about my betting because dont have authorise and clarify what i need to know. But the funny things I’m always wrong without showing anything from them. They are just bullies people.
4. This is my latest problem from many problem i have, i just show the simple one and making people easy to understands. I emel and chat to them, i asking about my arcade bonus but they refuse my winning. i showing the evidence but still deny, and saying another thing, This is emel , history , chat record coming form they system. As i see my history im reach The minimum betting requirement and the winning…but they respond from them i cant accept.. and please look at carefully…
5. Im just making deposit more rm5O for meet requirment but still refuse my bonus
2. They have to many promotion in one time, I just remember what kind of games i playing, and sometimes i look at back the system going wrong, my badge also gone, when i ask about my badge they said i dont meet betting requirement but i receive the badge bonus before. When i said im not doing anything wrong everybody on CS dont want to accept my words and thinking im this is my faults.
3. Whats wrong with CS becoming rude sometimes. I asking very simple question about my arcade bonus but always answer different things, i show that proof i get from the system and CS always reply another thing. The emel was respond everytime from different CS but nothing resolve until now. And CS seems like dont know anything when i ask. They cannot provide any details about my betting because dont have authorise and clarify what i need to know. But the funny things I’m always wrong without showing anything from them. They are just bullies people.
4. This is my latest problem from many problem i have, i just show the simple one and making people easy to understands. I emel and chat to them, i asking about my arcade bonus but they refuse my winning. i showing the evidence but still deny, and saying another thing, This is emel , history , chat record coming form they system. As i see my history im reach The minimum betting requirement and the winning…but they respond from them i cant accept.. and please look at carefully…
5. Im just making deposit more rm5O for meet requirment but still refuse my bonus
Dafabet Casino Complaint Stats
Resolved
1510 / 1584
Avg. Amount
$1,160
Avg. Complaint Duration
10 days
Avg. Response Time
2 days
Dafabet Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 903 out of 944 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.
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