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80 euros withdrawal repeatedly rejected without explanation


5 days ago
I am submitting this complaint regarding SuperNopea Casino due to repeated, unexplained withdrawal rejections and a complete lack of response from their customer support.



All wagering requirements for the bonus were strictly fulfilled, and no terms have been violated. My withdrawal request has been cancelled three times in a row without any explanation, notification, or reason provided, and no identity verification (KYC) or document requests have been sent to me.



SuperNopea heavily advertises instant withdrawals, yet they have ignored my emails and customer support inquiries regarding why my funds are being held.



I have kept my balance completely untouched on the account and saved all documentation.



I request assistance in contacting SuperNopea's management to have my legitimate payout processed immediately.
Disputed Casino SuperNopea Casino
Amount €80

Discussion

User name

Dear SuperNopea Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

SuperNopea Casino Complaint Stats

Resolved 0 / 1
Avg. Amount $90
Avg. Complaint Duration 4 days
Avg. Response Time 4 days