500 Euro winnings canceled and account threatened

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Stupid Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dear


We have forfeited players bonus winnings and returned the deposit. Account has been suspended.

We reserve the right, in our discretion, to cancel your registration, withhold your account monies, suspend your account for a limited period of time or close your account if:


You are in breach of any of these terms and conditions or any of the rules, terms or conditions set out in any of the documents referred to in here;
- We are not satisfied with the results of any security review;
- You have taken advantage of, or are suspected of taking advantage of, a system error or game error to make financial gains or gain an unfair advantage;
- You are or have been involved in or have been suspected to be involved in any fraudulent activities;

Terms and conditions link: https:­//w­ww.s­tu­pid­cas­ino.co­m/e­n/i­nfo­/te­rms­-an­d-c­ond­itions


Thanks for understanding

Dear @MohamedNassim,

Rest assured that the AskGamblers Complaint Team is in contact with the Stupid Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Dear Stupid Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.