Delayed withdrawal again

Dear @tylercon021,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear player,

Thank you for providing additional information, and we appreciate your patience as we investigate your concerns further.

According to our records, your account was indeed closed based on the terms outlined in clause 12.11 of our terms and conditions.
We want to assure you that we take such decisions seriously and strive to maintain a fair and transparent gaming environment for all our players.

In line with the mentioned terms, the closure of your account does not imply the forfeiture of your entire balance.
First all your withdraws were paid out, then the account was closed.

To address your specific concerns:

Refund Inquiry: We would like to understand the details surrounding your request for a refund of your whole balance. Could you please provide more information on what did you mean?

Verification of Transaction: We have sent the bank receipt for the specific withdrawal in question, and we are committed to resolving any discrepancies. To expedite this process, we kindly request any proof from your bank indicating that they did not receive the transaction. You can share this information with us privately, and we assure you of confidentiality.

Our intention is to reach a fair and amicable resolution to your satisfaction. Your cooperation in providing the requested details will assist us in addressing your concerns.

Thank you for your understanding and cooperation. We are here to work with you towards a resolution.

Best regards,

Customer Support Team at Stakewin.io Casino

I have reached my bank and they did not find this transaction also while this complaint is going Stakewin did not find a better way but to close my account on their site and did not refund my whole balance, not the first time they are lying so I’m not surprised I did not receive this withdrawal, if I will not receive it in next few days I will take further legal actions

Proof sent privately. Kindly check with your bank.

Regards

Customer Support Team at Stakewin.io Casino