Complaint #2 Spinzz Casino

Finland is not on the list of restricted countries

By PunterPro

1 year ago

Played through their welcome bonus, and when I made a withdrawal, they said players from Finland can't play in their casino.

They have a list of excluded countries in their terms, but Finland is not mentioned there.

Throughout the verification process, I talked in their live chat multiple times and was never told that I was not eligible to play there.

Seems as if they made up a new ruling the moment I decided to withdraw my funds.

Disputed Casino Spinzz Casino

Reason Declined payment

Amount €2726.74

Discussion

AskGamblers

• Support Team

1 year ago

Dear Spinzz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Spinzz Casino Complaint Stats

Resolved 0 / 2

Avg. Amount $2,414

Avg. Complaint Duration 4 days

Avg. Response Time 4 days

Spinzz Casino Complaints

See all complaints for this casino

Casino refuses to pay

Complaint against Spinz Casino – Unpaid Winnings

I am submitting this complaint because Spinz Casino has refused to pay my legitimate winnings without valid justification.

I claimed the welcome bonus at Spinz Casino and, after meeting the bonus requirements, I won 1500€. I then requested a withdrawal.

After submitting my withdrawal request, the casino asked me to complete the verification process. I provided all the requested verification documents. After that, they requested a bank statement showing the deposit I made to their casino account. I provided the requested bank statement as well.

However, the casino later informed me by email that they believed my bank statement had been falsified and therefore rejected it. This accusation is completely false. The bank statement I submitted is genuine and has not been altered in any way.

I have sent the same authentic bank statement to the casino several times and repeatedly explained that it is an original document issued by my bank. Despite this, the casino continues to reject it without providing any evidence that it has been modified. As a result, they have refused to process my withdrawal and have withheld my winnings.

I have fully cooperated with every verification request and provided all the documents they asked for. I believe I have met all of my obligations as a customer, and I respectfully request that AskGamblers assist me in resolving this matter and help ensure that Spinz Casino pays my legitimate winnings of 1500€

Thank you for your assistance. Teemu Ruuth

Unresolved

€1,500