Complaint #10 SpinsUP Casino

1383 CAD delayed payment

By newbeegining69

10 months ago

Hello

I've been chasing after the casino since the end of October to get my money...

I had already verified my account on the website and had also sent all the requested documents via email as well...

The website had also requested my bank info, which I immediately sent, but here we are 3 weeks later, my account is disabled, and still no funds received...

The amount is 1383 CAD

Disputed Casino SpinsUP Casino

Reason Delayed payment

Amount $1383

Discussion

AskGamblers

• Support Team

10 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

newbeegining69

10 months ago

money has been received , thank you for your help ,case closed

AskGamblers

• Support Team

10 months ago

Dear @newbeegining69,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SpinsUP Casino

• Representative

10 months ago

Dear AskGamblers,

We can confirm that the player’s funds have been processed today. We appreciate your assistance and thank the player for their patience throughout this matter.

Kind regards,
The SpinsUP Team

SpinsUP Casino Complaint Stats

Resolved 7 / 7

Avg. Amount $2,583

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

SpinsUP Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 5 out of 5 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 8 days.

SpinsUP Casino Complaints

See all complaints for this casino

Blocked me and not paying me

Hello askgamblers

I won 2500$ on spinsup casino playing slots. As soon as i went to verify my account i get locked out. I found that very odd so when i tried logging back in it wrote account disabled! Account disabled for what? Makes no sense at all

I wrote them one email saying hey what happned? no reply

I wrote a second email no reply again

I wrote a third email, guess what? no reply again

Please help me askgamblers getting me paid my 2500$ i won

Thank you

72h left

$2,500

Spinsup delaying my payment for a long time

Hello askgamblers,

I won 6000$ almost a month ago, I went through all the verification, then they disabled my account for some reason, but emailed me saying they will pay my win. It's been 13 days since they said they will pay me. I've been touching base with them every couple of days and they keep telling me "we apologize for the delay and they will handle it as soon as possible"

Please AskGamblers to help me get paid.

Resolved

$6,000

Bonus Not Applied Deposit Withdrawal Restricted No Resolution After 72 Hours

I made a deposit on March 27, 2026 after receiving a promotion stating that a 100% bonus would be credited instantly upon any deposit and that there is no minimum deposit requirement.

My deposit was received at approximately 5:03 AM, and the bonus was not applied. I contacted support immediately, and the issue was escalated.

It is now March 30, 2026, and I have still received no response from the promotions team and no resolution has been provided.

Additionally, I was informed that I must wager my deposit three times before withdrawing, despite no bonus being applied. This restricts access to my own funds.

I have not used any of the deposited funds.

I am requesting either the bonus be applied as advertised or a full refund of my deposit due to misleading promotional terms, restricted funds, and unreasonable delay

Resolved

$10

Disabled account and silence

I played on the casino and won 11000$.

After the wagering for my bonus was complete my account got disabled.
I wrote to the casino daily for 3 days before I got a response to which they asked me for a list of documents to send them.

I sent them everything on that list and waited to hear back from them. I emailed them daily asking them if they got everything and if they needed anything else, but from that point on there was nothing but silence.

Can you help me establish communication with the casino and get my balance paid please.

Resolved

$11,000

Deposit not credited since 4 days

Dear Askgambler Team,
I wish to write a complaint about my missing deposit on spinsup casino. On 30th June 2025 I made 2800 INR deposit using UPI. It's successfully sent from my account. On deposit page, user needs to submit UTR transaction reference number to submit the deposit. I followed the same on spinsup deposit page but they were not able to credit the deposit amount within given time and timeout occurred on deposit page. I immediately contacted support live chat and provided my deposit screenshots, I was initially told to wait for 24 hours to receive the deposit amount. Later I was again told to wait for 72 hours since the deposit date. Now it's 4 days passed but still my deposit is missing and I am getting only auto replies over the chat. Support team unable to provide exact details. I decided to write an email to support team but unfortunately even after sending reminder emails, nobody replied to my email even they did not acknowledged my email also. Now I am feeling helpless and have no clear idea where exactly my deposit is. I request you to kindly look and investigate the matter and help me to receive my deposit. Attaching some screenshots for reference.

Resolved

₹2,800

Withdrawal denied Over max bet

So after waiting 72hours I received a ticket stating that my withdrawal had been declined and that I went over my Max bet which I state is not possible. I read this I spoke to someone who directed me to the tick stating that the game was hot the gold and I could get a history of my plays if I replied to the ticket which I did to revive a reply saying that it would take 1-2months to provide my history which is meant to show where I went over this max bet which I know is absolutely fabricated... why can't I see my okay history now... this is not acceptable.

Resolved

2nd deposit freespins are suddenly no deposit freespins and suddenly have a win limit

Hello,

I would like to issue a complaint about spinsup casino.

I played my 2nd deposit freespins and managed to finished the wager.
After successful verification, I requested 4 withdrawals with a total of 3327,12€.

After a few days, the withdrawals were rejected and I had a balance of only 50€ in my balance.

I contacted their live chat to figure out what happened.
The lady from live chat support told me that winnings from no deposit freespins are limited to 50€.

I told her that this must be a mistake. The winnings were from my 2nd deposit freespins. Those are deposit and not no deposit freespins and not limited.
She checked it and agreed that it was a mistake. She told me that she will have finance department take care of my issue and contact me.
This didnt happen so I contacted their live support again.
This time they just said that those were no deposit freespins and I won't receive my winnings.

Something weird also happened in my bonus history.

My first deposit freespins are titled "1st Deposit Bonus 1 - FS"
when my 2nd deposit freespins are suddenly titled "2nd Deposit Bonus 1 - NDFS".

I think FS was changed to NDFS at some point in order to justify the rejection. Because I remember that it was originally titled the same.

But let's go with the argument, how my second deposit freespins can be no deposit freespins? And what are No deposit freespins then?

Resolved

€50