Withdrawal and kyc issue

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that SpinStag Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Spinstag ”account manager” (not really a manager just person sending offers for deposit bonuses and bonuses in cases that customer chooses to cancel their withdrawal sent me this sms.-> ”As I have been informed, the WD was cancelled and the winnings were removed due to repeated breaches of Term 12.10, which relates to the use of proxy IPs ”
”So, please be careful next time and make sure to follow the terms and conditions.”
What is interesting? So they claim i have used VPN or proxy ips, but am more than welcomed to continue playing after they have just canceled my 1000€ withdrawal and deducted 700€ from my balance. I have not used any VPN whatsoever as I do not have to. Players from Finland are free to register and play on their site so I have absolutely no need to use VPN.

Dear SpinStag Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and information that could support your accusations towards the player. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that, in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thank you in advance.

Spinstag offered no evidence for these claim. VPN never used, documents altogether 10 were approved and they are 100% real (even submitted them my employment contract). When it comes to parts 3&4 these allegations require proof from Spinstag.
Now Spinstag deducted 700€ from my withdrawal and canceled it. I now have made a new withdrawal of 300€. That 700€ is nowhere to be seen.