Complaint #4 Spinline Casino

Casino don't want to pay me

By storm07

9 months ago

Hey I reach out if you can please help. I played this casino many times before. Before I used mifinity and they always pay me no problem. But now I closed mifinity and I used iCard to deposit, and now when I won they don’t want to pay me. They say they pay only to my Norwegian bank IBAN, but I can't do that because in Norway they close your bank if you get gambling money. It happened to my friend before so I know it's real.

I also deposit money with crypto and try to take it out to crypto but they reject that too. I don't know what to do now. I talk to them but they don't care. I really need this money, it's not small for me.

Can you help me please? Maybe explain to them, because I try and they just say no. I will not play there again but I didn’t know they don't pay where I deposit.

Thanks a lot.

Disputed Casino Spinline Casino

Reason Declined payment

Amount €3097

Discussion

AskGamblers

• Support Team

9 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Spinline Casino

• Representative

9 months ago

Dear Storm07,

We’re glad to hear that you’ve successfully received your funds. Thank you for confirming this with us.
If you have any other questions in the future, our support team will be happy to assist you anytime.

Best regards,
Spinline Casino

storm07

9 months ago

Hi I received my money. Thank you for helping resolve this situation.

AskGamblers

• Support Team

9 months ago

Dear @storm07,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Spinline Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $3,625

Avg. Complaint Duration 13 days

Avg. Response Time 7 hours