Complaint #7
Spinbookie Casino
1973 euro Confiscated without evidence or rule violation
1 year ago
Hello AskGamblers,
I am submitting this complaint regarding Spinbookie, who has confiscated €1,973.38 from my account without providing any specific evidence or justification.
Key facts:
My account is KYC-verified and fully legitimate.
On April 1st, 2025, an amount of €1,973.38 was removed from my account with the label “Taken to system.”
I received a generic email citing alleged "prohibited practices" or "bonus abuse" and referencing various Terms & Conditions.
However, I did not break any of these terms:
I did not use a VPN, fake documents, or bots.
I did not open duplicate accounts.
I did not exploit bonuses or place suspicious bets.
I played fairly and within all stated limits.
This confiscation occurred months after the bets were placed and settled.
I have requested proof and clarification from Spinbookie support, but they failed to provide any concrete examples or evidence – only vague references to their policies.
What I request:
A proper investigation into this case.
Immediate reimbursement of the €1,973.38 that was unfairly removed.
Transparent communication and accountability from the casino.
I am attaching a screenshot from my account statement showing the transaction in question.
Thank you in advance for your help.
Best regards,
Nathalie Boucetta Hast
I am submitting this complaint regarding Spinbookie, who has confiscated €1,973.38 from my account without providing any specific evidence or justification.
Key facts:
My account is KYC-verified and fully legitimate.
On April 1st, 2025, an amount of €1,973.38 was removed from my account with the label “Taken to system.”
I received a generic email citing alleged "prohibited practices" or "bonus abuse" and referencing various Terms & Conditions.
However, I did not break any of these terms:
I did not use a VPN, fake documents, or bots.
I did not open duplicate accounts.
I did not exploit bonuses or place suspicious bets.
I played fairly and within all stated limits.
This confiscation occurred months after the bets were placed and settled.
I have requested proof and clarification from Spinbookie support, but they failed to provide any concrete examples or evidence – only vague references to their policies.
What I request:
A proper investigation into this case.
Immediate reimbursement of the €1,973.38 that was unfairly removed.
Transparent communication and accountability from the casino.
I am attaching a screenshot from my account statement showing the transaction in question.
Thank you in advance for your help.
Best regards,
Nathalie Boucetta Hast
Hello AskGamblers,
Spinbookie has still not responded to this complaint publicly, but they continue to send me email replies filled with corporate stonewalling and scripted language, avoiding the actual issue.
Despite repeated requests, they have:
Not provided a single piece of evidence showing any rule violation
Not identified which term I supposedly broke
Not engaged with this complaint thread at all, which shows complete disrespect for the process
Instead, I keep receiving messages like “all decisions are final,” “we apologize for the inconvenience,” and “thank you for understanding” — without addressing any of my direct questions or concerns.
Their behavior is unprofessional, evasive, and highly questionable.
I am asking AskGamblers to:
Please mark this behavior as non-cooperative
Proceed with the complaint process based on their refusal to respond transparently
Thank you for standing up for player fairness. I will continue updating this thread as I escalate the matter with the Kahnawake Gaming Commission as well.
Best regards,
Nathalie Boucetta Hast
Spinbookie has still not responded to this complaint publicly, but they continue to send me email replies filled with corporate stonewalling and scripted language, avoiding the actual issue.
Despite repeated requests, they have:
Not provided a single piece of evidence showing any rule violation
Not identified which term I supposedly broke
Not engaged with this complaint thread at all, which shows complete disrespect for the process
Instead, I keep receiving messages like “all decisions are final,” “we apologize for the inconvenience,” and “thank you for understanding” — without addressing any of my direct questions or concerns.
Their behavior is unprofessional, evasive, and highly questionable.
I am asking AskGamblers to:
Please mark this behavior as non-cooperative
Proceed with the complaint process based on their refusal to respond transparently
Thank you for standing up for player fairness. I will continue updating this thread as I escalate the matter with the Kahnawake Gaming Commission as well.
Best regards,
Nathalie Boucetta Hast
Spinbookie Casino Complaint Stats
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