Complaint #2 Spinational Casino

Canceled withdrawal of 200e

By Jadka

4 months ago

Good Morning, The casino closed my account for 16 days. It's their decision. Their website, their right. I just want to withdraw my money. For 16 days now, they haven't been able to tell me when they'll pay me the funds. It's 200 euros. They didn't ask for any documents and don't want anything from me. They keep delaying their response. I've attached a screenshot of the conversation I had with them. Please help me get my money back. Thank you.

Disputed Casino Spinational Casino

Reason Declined payment

Amount €200

Discussion

AskGamblers

• Support Team

4 months ago

Dear @Jadka,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Spinational Casino

• Representative

4 months ago

Dear Jadka,

We have sent you an email requesting your bank details so we can process your withdrawal. Please check your inbox and provide the necessary information at your earliest convenience.

Kind regards,

Spinational Casino Team

Spinational Casino

• Representative

4 months ago

Dear AskGamblers & Jadka,

We are currently reviewing your request. We appreciate your patience and will provide an update as soon as more information becomes available regarding your case.

Kind regards,
Spinational Casino Team

AskGamblers

• Support Team

4 months ago

Dear all,

This complaint has been reopened as per Spinational Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Spinational Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $237

Avg. Complaint Duration N/A

Avg. Response Time N/A