3 weeks since my withdrawal has been approved, but still missing the funds

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Jesus 6 months later and its been re-opened. I must say this website firstly is an absolute waste of time in helping someone claim money which is rightfully theirs and was not ever paid when the Casino said it was. I can confirm this matter is closed and the money was received last year once I spoke to someone high up at Aspire Global who I found via Linkedinn and kindly asked them to take a look at my case.

This case should be closed as un-resolved as the Casino never attempted to resolve and made counterfeit claims that the money was paid, I can confirm the money was eventually paid on 27.09.22 and a lady from Aspire Global named Cecile resolved it for me, she went above and beyond to pay what was rightfully mine. My advice to any gambler looking to play on this website is to stay away, they're a bunch of crooks.

Dear all,

This complaint has been reopened as per Spin Rio Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Furthermore, the AskGamblers Complaint team received the evidence from the Casino where it is clearly visible that the Player received disputed money in September and not in July as previously stated by the Casino.

Therefore, we would use this occasion and kindly ask @zakariya123 to confirm the above and if he considers the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Spin Rio Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support the statement. We kindly ask you to send evidence the player was paid on the 18th of July 2022. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.