I have been waiting since 14th June for my £600 winnings.
The transaction has been approved but payment has not been made. The casino is stating that a payment has been made, and asked for proof of bank statements as to where the money was paid. I have provided this multiple times.
The live chat function is very limited and they do not like to be very helpful and keep saying your case is being investigated, I've been told numerous times that an email has been sent to me giving me regular updates, not one email has been received.
I have attached my bank statements showing the deposit of £400 leaving my account via trustly but no money has been received. I have also attached the chat transcript for the whole process (apologies in advance I get a little heated in 1 of the chats out of frustration) and I also attach copy of the transaction being approved for £600 in winnings.
I have contacted Fruity Slots team who recommended this Casino and they have reached out to an affiliate marketing manager, I'm yet to hear a response from that. It will be 3 weeks tomorrow since my withdrawal was approved, affectively the casino is stating money has been paid, I can assure you it hasn't, it is causing me a lot of stress.
I have just this second tried logging in and my account has now been disabled, the password to this chat document is < removed content >