Refusing my withdrawal after successful verification

I am an elite Obsidian VIP player filing an official dispute against Slots Gallery (Hollycorn N.V.). Slots Gallery is engaging in systemic financial coercion and bad-faith regulatory manipulation by deliberately withholding a verified balance of €73,000 to force mandatory slot machine turnover. The operator's primary defense of external banking constraints is completely invalidated by their own written admissions across the following timeline:

Written Admission of Ransom (File: Oct11_Mission_2): The VIP manager explicitly confirmed the account was fully verified and required no further compliance checks, stating in writing: “We don’t need any additional documentation from you, mate! The only available option is to complete the special mission…” Conditioning a cleared, verified payout on promotional gameplay is a direct violation of international consumer protection laws.

The Backend Contradiction (Files: Oct11_Mission_3, Oct11_Mission_4, and Oct12_Mission_5): The operator repeatedly claims payout speed is dictated by third-party payment provider limits. However, in these files, they explicitly state that completing an internal slot mission has the direct backend power to increase my processing limits “way up x10”, “speed things up and cash everything at once”, or “twice as high as the standard one.” This proves the withdrawal bottlenecks are entirely artificial liquidity brakes controlled manually by the casino backend.

Forced Gamification Under Duress (File: Oct13_Forced_Mission_Activation_Against_Will): Despite multiple written notices explicitly opting out of all promotions and missions (Files: Oct11_Refusal_Mission_1, Oct11_Refusal_Mission_2, Oct12_Refusal_Mission_3), the operator completely overrode my non-consent by unilaterally forcing an active "Twilight mission" onto my profile under financial duress.

They repeatedly copy-pasted legal jargon claiming their hands were completely tied by strict "third-party payment provider restrictions." However, they then bragged about manually pushing through €8,000 in a single day as a favor, and stated the mission would grant a 10x limit override, a twice increase, and everything in a day. They permanently documented on their own CRM servers that their withdrawal bottlenecks are an artificial corporate fiction. They proved they possess the immediate backend dashboard capability to adjust limits and transfer higher sums instantly whenever they choose

The operator is weaponizing its user interface to execute a predatory "Play-to-Withdraw" blackmail scheme, openly violating international licensing mandates and Anti-Money Laundering frameworks - which strictly forbid forcing turnover on fully cleared organic winnings. I request immediate, public mediation to enforce a structured installment schedule for my full €73,000 balance.

Furthermore, the operator systematically deployed bad-faith intimidation and narrative manipulation to enforce compliance, explicitly threatening that I would lose my Obsidian VIP status next month if I left my funds sitting idle while they deliberately manufactured the payout delays and suddenly claiming the "Anti-Fraud Team" had to perform a manual review despite having explicitly confirmed in writing just 24 hours prior that my account was fully verified with zero documentation required. Throughout the timeline, the operator consistently attempted to twist the narrative, alternating between aggressive bluffs, contradictory template loops, and coercive visual distractions designed to break my 0.00% wager velocity. I possess complete, unerasable full logs of these ongoing behavioral infractions and request immediate public mediation to enforce a structured, accelerated installment schedule of €15,000 per week to completely clear the remaining €73,000 balance

Furthermore, the operator's conduct constitutes a clear, actionable case of false advertising and deceptive trade practices. Slots Gallery explicitly markets its highest-tier Obsidian VIP status with promises of 'custom withdrawal limits' and 'priority withdrawal.' However, the moment a €73,000 apex win was achieved, this elite status was weaponized as a predatory trap. While the casino’s own public Terms and Conditions explicitly state that if the winning amount exceeds the maximum monthly limit, the casino reserves the right to pay the balance in equal installments, the operator flatly refused to honor its own contract. As documented in Oct11_Mission_2 and Oct12_Mission_5, the VIP department unilaterally stripped away these advertised privileges. They explicitly stated that a structured installment schedule would be denied unless I waived my rights and engaged in mandatory, high-volatility wagering. The casino uses the elite Obsidian label to attract high-net-worth corporate professionals, but structurally overrides its own written legal terms the moment an organic payout is triggered

I want to make a formal complaint and request your help.

I had a withdrawal of 7500 CAD on June 25.

They told me to wait 48 hours for review. I messaged multiple times, and they finally rejected it after 120 hours because of a supposed technical issue. I have now requested other withdrawals in smaller portions.

They are still saying the process is in progress. Now been a week since the original ask, and they have not paid me the 7500cad. I used Interac / same as my deposit method, and my account is fully verified. I am also within the daily limits.

Customer support can’t give a clear answer, and they are scamming players by providing false info and delaying the treatment of withdrawals as long as possible.

They rejected it without any clear cause or solution for me to try.

Attached are the same generic responses they give each time

Hello, i made an account on slotsgallery and won 50.000nok without any bonus. At the beginning my withdrawel was canceled because of verification reasons. withdrawel process takes 0-48 hours as stated on their website. 8 hours after the 48 hour wait time i asked them if there was something new on my withdrawel and they responded that they needed more time. I was also fully Verifyed but my withdrawel was again canceled after 70 hour wait due to «technical issues».

I have now tried to do another 2 withdrawels of 40.000nok and 10.000nok. I really hope everything goes smoothly this time.

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We regret to inform you that your withdrawal request was declined due to technical issues.

In order to make a cashout, please try to make a withdrawal request again.

______________________________

Your account is now verified!


We are glad to inform that your account is fully verified now at Slots Gallery. Thank you for assisting us!

___________________

Thank you for reaching out to our Support Team! My name is Winston, and I'll be assisting you today!

I genuinely understand and empathize with the frustration you're experiencing right now, and I sincerely apologize for the delay in processing your withdrawal. The reason for this is the unusually high number of requests our finance team is currently handling. Please rest assured that we are doing our very best to process all withdrawals as quickly as possible. I truly appreciate your patience and understanding, and kindly ask you to allow us a little more time to complete your request.

To Whom It May Concern,

I am submitting a formal complaint regarding Slot Gallery Casino, which states that it operates under a Curaçao eGaming license.

Despite multiple written requests made in January 2026 for immediate self-exclusion and permanent account closure, the operator has failed to take appropriate action.

I have contacted the casino via:

Email, WhatsApp, Online chat

Each time I was told to “wait,” but my account remains open and no formal confirmation of self-exclusion has been provided.

This matter involves responsible gambling obligations and player protection. An operator licensed under Curaçao eGaming should act immediately upon receiving a self-exclusion request. Failure to do so places vulnerable players at risk and raises serious compliance concerns.

For your reference:

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Dates of requests: January 2026

No confirmation or closure has been provided to date.

I respectfully request that you:

Investigate this operator’s conduct.

Ensure my account is permanently closed without delay.

Ensure that all marketing communications cease immediately.

Please confirm receipt of this complaint and advise me of the next steps in your investigation.

Kind regards,

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