I made a deposit of 500 euro on Friday June 14th via Credit Card. Money was gone from my card immediately but did never appear at my casino account. Since then they are telling me to wait (it is 24 days now).
The payment provider is not doing anything and the support just says, that they will contact me via Email when it is solved.
Deposit shows as declined on their website, but clearly went from my card 24 days ago.
AskGamblers
Dear Slots Gallery Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
My Bank made a charge-back from the payment provider, so i have my money back. The casino took action for the first time, when i made this complaint. disappointing but happy to have my 500 back
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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