Slots Gallery Casino - Delay in payment of crypto withdrawal

Dear NOOGII,

Thank you for contacting AskGamblers regarding your withdrawal issue at Slots Casino Gallery. We have reviewed your case and understand your concern.

We can confirm that your two withdrawal requests were created:

$4000: Created on May 4, 2024, at 14:00:40 (UTC)
$1000: Created on May 4, 2024, at 14:01:04 (UTC)
We also note that your account was undergoing verification at the time of the withdrawal requests and was successfully verified on May 6, 2024, at 10:18.

Upon further review, we discovered that your withdrawals were initially canceled on May 6, 2024, at 10:18, right after verification, due to exceeding the maximum withdrawal limit for bonus winnings as per the casino's terms and conditions. Subsequently, a new withdrawal request for $3000 was created on May 6, 2024, at 10:30 and processed successfully on May 6, 2024, at 11:19:34, so the total time of processing was less than 1 hour.

We apologize for any inconvenience caused by the delay in verification procedure or processing your withdrawals and the lack of timely communication regarding the status of your requests.

We can confirm that your account is now fully verified, and your remaining withdrawal has been processed successfully. Please allow some additional time for the funds to reflect in your account.

If you have any further questions or concerns, please do not hesitate to contact us.

Dear @Noogii,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.