Complaint #31 Slots Gallery Casino

Casino avoid closing my account

By Milena_nena

1 year ago

This problem continues and Slots Gallery casino just won't listen to my request.

I requested an account closure multiple times, sent them lots of emails asking to close my account due to gambling addiction.

But they just wouldn't consider my request.

They know I have an addiction problem and it looks like they are just taking advantage of this. I asked them to close my account multiple times and it is still open. Told them I have gambling addiction and instead of closing my account they allured me with bonuses and I kept on depositing and losing money.

This issue has been going on for more than 3 months and my account is still opened and I lost lot of money.

I have mails asking them for closure and have their answers. I asked them multiple time to close the account and they just wouldn't close it. And of course I deposited and lost a lot of money.

This is so unfair. I feel like they are playing fools with me and taking advantage of my gambling addiction.

Is that even legit? What can I do?

I attached some screenshots of mail, so I hope this helps.

Thanks a lot.

Disputed Casino Slots Gallery Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Milena_nena

• 1 reviews

1 year ago

Hello Ask Gamblers and Slots Gallery Casino,

I am so happy to inform you that I have recieved the fair refund.
Thank you very much AskGamblers for you help. Thanks a lot for your support!
And thanks Slots Gallery Casino for your cooperation.
The problem is solved so this case can be closed. Special thanks to AskGamblers from the bottom of my heart. I would not be able to sort this out without your help.
I am very thankful to you all for cooperation and support.

Kind regards,
Milena

Milena_nena

• 1 reviews

1 year ago

Hi SlotsGallery Casino and Askgamlers,

yes, I can confirm that I have already recieved mail asking for necessary details and I have also provided them.
I will update you as soon as I recieve the refund so then this case can be closed.
I will let you know right away when this happens.

Kind regards,
Milena

Slots Gallery Casino

• Representative

1 year ago

Dear Milena,

We hope this message finds you well!

We would like to inform you that our team has decided to issue a refund. In the coming days, you will receive an email requesting the necessary details so that we can proceed with the refund to the method most convenient for you.

Thank you very much for your understanding!

Best regards,
Spinrise Team

Slots Gallery Casino Complaint Stats

Resolved 23 / 23

Avg. Amount $4,604

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Slots Gallery Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 13 out of 13 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Slots Gallery Casino Complaints

See all complaints for this casino

Withdrawal exceeding posted time frame

On August 31, 2026, I won 28k on a game which I’ve played many, many times and I can tell you, I was extremely excited.

I am a VIP player at this casino, where I’m told withdrawals would be processed in under an hour and my contact with their online tier 1 support keeps telling me requests are processed on a first come, first serve basis which is their standard response.

Although they have not been completely ignorant of my emails, they are not addressing my concerns either and I’m afraid that i may never get paid out.

I want to also mention that I won on a straight deposit and did not use any type of bonus that has been offered to me.

My first withdrawal was requested on August 31, at 22:23 at $6000 because that is the maximum they will allow through e-transfer so there were 4 withdrawals made totalling $22,000 and being a VIP player grants me higher withdrawal limits.

So I am submitting this complaint in hopes to obtain my winnings and to also make others aware of what they might have to go through if they continue to use this site.

My account still has funds in it, which I hope to be able to withdraw as well.

Barb

Resolved

$22,000

Not accepting bank statement and no communication

Hi,

Ive been trying to make a withdrawal from slots gallery for a week now but the withdrawal keeps being canceled. The withdrawal is for 570 euro

The reason being "Screenshot of the bank statement (from online banking) of your bank card 416598******0582, where your full name and number of the bank card are visible.

I have sent the exact document they are asking for but it will not be approved. Will attach it to this complaint aswell.

I have emailed them three times without getting an answer and livechat doesnt open for me on the site.

Resolved

€570

7500 CAD pending and rejected

I want to make a formal complaint and request your help.

I had a withdrawal of 7500 CAD on June 25.

They told me to wait 48 hours for review. I messaged multiple times, and they finally rejected it after 120 hours because of a supposed technical issue. I have now requested other withdrawals in smaller portions.

They are still saying the process is in progress. Now been a week since the original ask, and they have not paid me the 7500cad. I used Interac / same as my deposit method, and my account is fully verified. I am also within the daily limits.

Customer support can’t give a clear answer, and they are scamming players by providing false info and delaying the treatment of withdrawals as long as possible.

They rejected it without any clear cause or solution for me to try.

Attached are the same generic responses they give each time

Resolved

$7,500

Delayed payment and cancelled

Hello, i made an account on slotsgallery and won 50.000nok without any bonus. At the beginning my withdrawel was canceled because of verification reasons. withdrawel process takes 0-48 hours as stated on their website. 8 hours after the 48 hour wait time i asked them if there was something new on my withdrawel and they responded that they needed more time. I was also fully Verifyed but my withdrawel was again canceled after 70 hour wait due to «technical issues».

I have now tried to do another 2 withdrawels of 40.000nok and 10.000nok. I really hope everything goes smoothly this time.

_________________________________________

We regret to inform you that your withdrawal request was declined due to technical issues.

In order to make a cashout, please try to make a withdrawal request again.

______________________________

Your account is now verified! 

We are glad to inform that your account is fully verified now at Slots Gallery. Thank you for assisting us!

___________________

Thank you for reaching out to our Support Team! My name is Winston, and I'll be assisting you today!

I genuinely understand and empathize with the frustration you're experiencing right now, and I sincerely apologize for the delay in processing your withdrawal. The reason for this is the unusually high number of requests our finance team is currently handling. Please rest assured that we are doing our very best to process all withdrawals as quickly as possible. I truly appreciate your patience and understanding, and kindly ask you to allow us a little more time to complete your request.

Resolved

kr50,000

Close my account permanently

I wrote them bunch of emails and asked to self exclusion many times as I have a problem sometimes chasing losses but other sites have all have limits or time out but at slotgallery they wouldn’t accept my
Self exclusionI wrote them bunch of emails and asked to self exclusion many times as I have a problem sometimes chasing losses but other sites have all have limits or time out but at slotgallery they wouldn’t accept my! I have emails saved differet from different months when I ask for self exclusion but no response and one time my Email was all denied from the casino when I send a request for self exclusion! I just wanna get rid of this site cuz other casino site i was able to self exclusion permanently with no ease except this one if you need the emails proof I have it all saved up when I ask for self exclusion she keeps changing topics n offering me spins which I did took it but still didn’t win anything which is fine but the problem is i asked for the request and no action was taken care of ! I just wanna self exclusion from the sg casino permanently! I asked the support chat which they keep telling me to email for self exclusion which I did many times but no response when it’s about self exclusion other then checking for spins they respond back to me instantly! Even when I asked for deposit limit to change no respond about that till I had enough then she asked me about Limits when that time I had already lost interest besides self exclusion that account but still no response wat so ever! They got me mad I didn’t curse them I just used a curse word cuz it’s frustrating they keep repeating the same question which clearly I kept repeating it n I gave them a reason they still kept saying they wanna offer or help I said just close my account self exclusion permanently from this casino

Resolved

$382

Wont set a deposit limit

Hello.

First of all, credit to slotsgallery for very fast verification and withdrawal.

However, I've sent three emails requesting them to set a deposit limit, and no reply. I can see several other people have had the same issue. I tried to attached a screenshot of my last two emails, but I only get "upload error. Only the following characters are supported, lower and upper case, numbers etc". There is no problem with the file name.

Slots gallery, why won't you set the deposit limit? Is it because it limits the amount of money I can lose to your casino? Sounds like that.

Resolved

Deposit limit dismissed and now no reoly

Hi

I have requested deposit limits with this casino I know I have a gambling issue and has request through support and emails and they choose to ignore my requests I have not asked to be self excluded since I requested this they prolonged the Withdrawl of a winnings which I als emailed about which I feel this is unfair there withdrawal said 24hrs and they orolonged this any help to resolve this matter would be greatly appreciated as I have requested this since Monday and would like to be refunded as this is not right I have now had to be excluded

Resolved

€2,300

Self exclusion urgent

To Whom It May Concern,

I am submitting a formal complaint regarding Slot Gallery Casino, which states that it operates under a Curaçao eGaming license.

Despite multiple written requests made in January 2026 for immediate self-exclusion and permanent account closure, the operator has failed to take appropriate action.

I have contacted the casino via:

Email, WhatsApp, Online chat

Each time I was told to “wait,” but my account remains open and no formal confirmation of self-exclusion has been provided.

This matter involves responsible gambling obligations and player protection. An operator licensed under Curaçao eGaming should act immediately upon receiving a self-exclusion request. Failure to do so places vulnerable players at risk and raises serious compliance concerns.

For your reference:

< personal information removed >

Dates of requests: January 2026

No confirmation or closure has been provided to date.

I respectfully request that you:

Investigate this operator’s conduct.

Ensure my account is permanently closed without delay.

Ensure that all marketing communications cease immediately.

Please confirm receipt of this complaint and advise me of the next steps in your investigation.

Kind regards,

< personal information removed >

Resolved

$31,967

Deposit limit request no applied

I submitted a request to apply a $100.00 monthly deposit limit on my account. I was asked why and I disclosed that I have a gambling problem and that I would like to proceed with applying a deposit limit to my account. However, this request was never fulfilled. Following this request, I was able to deposit money to play on the casino.

On February 17th, I contacted the support email to request self-exclusion. This request has still not been followed up on. However, this request does not negate the deposit limit I had requested and the subsequent monies I was able to deposit after my request.

I also contacted the support chat several times and was told that an assigned VIP manager handles my requests and that they would follow up with me. This never occurred. The fact that a designated “VIP manager” that is assigned to you is the only person who can handle your requests seems quite odd. I’m assuming many people who request deposit limits and self-exclusion have an issue with gambling, so it is quite negligent that these requests have not been fulfilled. The fact that my requests have not been fulfilled (especially my deposit limit request) appears to go against their responsible gambling policy.

I am quite upset with the customer support at this casino because it failed to follow through with my request. This has been a very stressful experience for me, and I am angry that my requests were not applied because I feel like I have been taken advantage of due to a vulnerability I have. I am also concerned for other customers like me and the possibility of them being taken advantage of.

Resolved

Responsible depost limits not set

I have been asking slots gallery to either set a weekly limit or close my account because they kept ignoring the limit request. I have emailed many many times. They respond with offers or suggestions but never set the limit. Since that time I’ve continued to deposit from time to time and more than I would have liked. I’m out thousands. I am attaching just some of my emails. I thought this was illegal? Yesterday I made a deposit and requested a withdrawal and now it’s far past 24 hours.

Resolved

$400