Slots Gallery Casino - 300 euro withdrawal not received

Dear Slots Gallery Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear MALOSSIMHR,

My name is Den, and I am writing to you on behalf of Slots Gallery Casino.

First and foremost, I want to express our sincere apologies for any inconvenience you may have experienced due to the payout delay. We take such matters very seriously, and I assure you that we are doing everything in our power to resolve this issue as quickly and efficiently as possible, giving it the top priority.
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​The finance department has received your bank statement, and they are currently in the process of investigating the matter thoroughly and we anticipate that a resolution for this 300 EUR withdrawal case will be reached in the near future.
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Our commitment to fair and responsible gaming means that we maintain stringent security measures to protect both our players and the integrity of our platform. Thus, it is important to us that all transactions, including withdrawals, are handled with the utmost care and attention to detail.

We appreciate your patience and understanding during this time. If you have any further questions or concerns, please do not hesitate to contact our support team; they are available 24/7.

Once again, we apologize for any inconvenience you may have encountered, and we are committed to resolving this matter to your satisfaction.

Hello Den,

the same answer like I get in live chat.
I contacted the live chat many times to tell about the problem but their answer were like AI generated solutions many times. Today is the 18th day!

I'm my opinion that is not my problem whether you make the mistake or the provider. Why should I wait for your problem resolution? Like you mentioned you got a prove that I did not get the withdrawal. Therefore you should as a high reputation casino make the customer happy and process the withdrawal again. Your problem solution can also be cleared after. Like I say I do not a mistake! One last thing for example if you have to pay taxes for the government to day X and you transfer the money but they did not receive it because of a mistake in the transfer or provider problems. Do you think they will say that's okey we will wait? In such a case you have to do a transfer again and then solve the problem.

Dear askgamblers-team,

maybe you are in the position to clear this problem. In my opinion that's not how a customer friendly casino should work. Also slotsgalary casino has such a high reputation and a certificate of trust but none of this achievements are seen in this case. Thank you for your near response.

Hello,

My VIP manager Worte me that my money returned to my account and I can make a new withdrawal request. The withdrawal also got processed. Thank you to askgamblers- team and the website. I am sure that it would take much longe without this service and website here. The case can be closed.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.