Didn't honor my cool-of request

On October 16, 2026, at 22:48, I officially contacted Slotrave Casino support and requested an immediate cooling-off period and account closure.

Due to the casino's gross negligence and intentional delay, they kept my account active for 48 hours until October 18, allowing continuous play and unauthorized losses amounting to 44,000 NOK during this delay period.

I have official chat transcripts proving my initial closure request and their failure to act promptly.

I am requesting a full refund of these losses caused by their breach of their responsible gambling duty of care.