Complaint #11
SlotNEO Casino
Withdrawal Issue Following AML Related Account Restriction
1 week ago
I would like to submit a complaint regarding the closure of my account and unresolved withdrawals at SlotNeo Casino.
My account was created on May 1, 2026. I deposited approximately $27,000 using my own funds and played on slots and sports betting without using bonuses or promotional offers.
After playing, I requested three withdrawals:
$1,000
$1,000
$500
The withdrawals were initially approved. However, shortly afterward, my account was restricted and eventually closed due to alleged AML-related concerns.
What concerns me is that I was never given the opportunity to complete any formal AML verification procedure. The casino did not request source of funds documentation, additional identity verification, or supporting financial documents before taking this action.
Despite this, I voluntarily sent documentation on my own initiative in order to demonstrate transparency and willingness to cooperate. The documents included identity verification, financial information, and cryptocurrency transaction records related to my deposits.
I was fully willing to cooperate with any reasonable AML or verification process. However, the account closure decision appears to have been made without giving me a proper opportunity to complete such a review.
At this moment, I respectfully request:
clarification regarding the exact reason for the account closure,
clarification regarding the status of my funds and withdrawals,
confirmation whether my submitted documentation will be reviewed,confirmation whether I will be allowed to complete any further verification procedures if required.
I am submitting this complaint in good faith and based solely on the facts of my case.
My account was created on May 1, 2026. I deposited approximately $27,000 using my own funds and played on slots and sports betting without using bonuses or promotional offers.
After playing, I requested three withdrawals:
$1,000
$1,000
$500
The withdrawals were initially approved. However, shortly afterward, my account was restricted and eventually closed due to alleged AML-related concerns.
What concerns me is that I was never given the opportunity to complete any formal AML verification procedure. The casino did not request source of funds documentation, additional identity verification, or supporting financial documents before taking this action.
Despite this, I voluntarily sent documentation on my own initiative in order to demonstrate transparency and willingness to cooperate. The documents included identity verification, financial information, and cryptocurrency transaction records related to my deposits.
I was fully willing to cooperate with any reasonable AML or verification process. However, the account closure decision appears to have been made without giving me a proper opportunity to complete such a review.
At this moment, I respectfully request:
clarification regarding the exact reason for the account closure,
clarification regarding the status of my funds and withdrawals,
confirmation whether my submitted documentation will be reviewed,confirmation whether I will be allowed to complete any further verification procedures if required.
I am submitting this complaint in good faith and based solely on the facts of my case.
Conversation between me and the VIP Manager.
Emails exchanged between me and SlotNEO.
The amount disputed is 36,000 usdt.This was the balance in my account at the time my account was closed. $2,500 is the amount that was successfully withdrawn.
SlotNEO Casino Complaint Stats
Resolved
0 / 5
Avg. Amount
$7,819
Avg. Complaint Duration
4 days
Avg. Response Time
3 days
Screenshot
