Complaint #1 Slotmine Casino

Slotmine Casino id verification

By lyndajoan

12 years ago

Message on forum

i joined (slotmine) on the 19th march 2012 i deposited £15 from my visa debit card and played on rainbow riches and i won £500 i continued and played another £50 out of my winnings so i withdrew £450 to go back into my bank account wich should of been 5 days. But now they are asking for my i.d verification where as they didnt ask me from the start. They was good enough to take my money from my bank account and now that i won this amount of money they want the proof im over 18 years of age which i am 19/08/77 34 years old . My argument is why didnt they ask me for it in the 1st place they was good taking my money now they wont give me my money that i am owed. As you can see i am very upset over this matter i keep ringin everyday and i am not getting nowere with them at all i just need some advise on this matter please i have got proof from them that they owe me this amount of money in my hotmail account please help

Disputed Casino Slotmine Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

14 years ago

No updates and no any answer = complaint withdrawn and the case solved!

AskGamblers

• Support Team

14 years ago

Dear @lyndajoan,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

AskGamblers

• Support Team

14 years ago

Any updates to this case?

Slotmine Casino

• Representative

14 years ago

Hi there, Giuseppe, here.

I am the affiliate executive for Slotmine.

I am really sorry about the inconvenient, but as you all should know, all the gambling websites require an I.D. verification before the first withdraw. I am afraid, There is no way to cash out until your account will be verified, you can read it on the Terms & Condition's page, so what you are saying, "as they didnt ask me from the start" is not exact at all.

That's how work for all the gambling websites, there is nothing wrong with us, all you need to do is upload the I.D. or send it to us, and you will receive your winnings within a couple of days.

I Hope I did help with this.

Regards.

Slotmine Casino Complaint Stats

Resolved 2 / 2

Avg. Amount N/A

Avg. Complaint Duration 20 days

Avg. Response Time 3 days

Slotmine Casino Complaints

See all complaints for this casino

Slotmine Casino false advertising now wont pay out

i logged on to slotmine sat 21st sep played for a few hours had a couple of ok wins around 400 pound twice continued to play lost and withdrew nothing
i logged back on Sunday and imagine my suprise when advertised on there site there i was one of their big winners winning 1349 pounds
i checked my account and had 0 balance?
i contacted them and asked where my winnings were? and why they were advertising i had won 1349 pounds?
they sheepishly said that maybe it was all the wins i had on sat accumulated together!
i told them this was misleading to other players and false advertising and if they added everyones wins in a day together they would have loads of big winners
they had no answer and said they would pass on my complaint, i asked them to deposit my winnings into my account , they said someone from relevant dept would contact me
now they are ignoring my emails they have not paid out
this is very wrong

Resolved