[#KYK-973342]: Age verification failed
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We are contacting you regarding your casino account with the username: < removed >.
We are sending you this email to inform you that you have registered a method of payment on your account which is available to those under 18 years of age and requested a withdrawal using the same payment option. Unfortunately we have been unable to verify that you are over 18 years of age via a number of online sources and therefore your withdrawal request has been revoked and funds returned to gaming account which has been temporarily locked until we can verify your age. As it is our policy to ensure that all our customers are of legal age to play on our sites, we kindly ask that you to do one of the following:
- Call our customer services free phone number and change your payment details to a type not available to those less than 18 years of age.
- Supply us with a COPY of ID documentation such as:
* Driving Licence
* Birth Certificate
Please send this documentation via e-mail, fax or post. We recommend that it be sent via e-mail or fax to avoid delay.
If sending by email, please send these files in JPEG format in preference over Bitmap format. If you must send in Bitmap format, please zip the files in order to limit their size). Please send all documentation our email address or fax number 00350 200 49553. Alternatively, our mailing address is Customer Services, Bingo/Casino response, Suite 812, Europort, Gibraltar. However we advise sending it via email or fax to avoid delay.
If in doubt of the authenticity of this e-mail, please contact our free phone support number for verification, which can be located on our website.
Account Compliance Team.
CONFIDENTIALITY NOTICE: The contents of this email are confidential and for the exclusive use of the intended recipient. If you receive this email in error, please delete it from your system immediately and notify us either by email, telephone or fax. You should not copy, forward, or otherwise disclose the content of the email.
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