Deposit limit not set by the casino

1. Casino Name: SlotLords Casino

2. Player Username / Email: <removed>

3. Disputed Amount: €334.91 (Remaining balance from incorrectly confiscated €410 real money winnings)

I am submitting this formal complaint against SlotLords Casino due to the unfair confiscation of my real money winnings and their failure to honor their own written commitment to refund the full amount.

Timeline and Facts:

1. On September 21, 2026, at 23:24 UTC, I made a clean cash deposit of €20 with NO bonus attached.

2. Playing strictly with my real money (verified via the attached 'bets.csv' where 'Bonus Issue' is NaN), my balance grew to €539.77 between 00:00 UTC and 00:14 UTC on September 22, 2026.

3. At 00:16 UTC on September 22, 2026, I requested a cash withdrawal of €450.

4. The bonus ("Level 3 FS Result" / subsequent bonus) that the casino is now wrongfully using as an excuse was only activated at 01:09:30 UTC—nearly ONE HOUR AFTER I had already generated my winnings and requested a payout. It is logically and physically impossible for a subsequent bonus to affect prior real-money winnings.

Casino's Admission of Fault and Subsequent Breach:

- After escalating the matter and providing the transaction logs, SlotLords Casino support officially wrote to me on September 25, 2026:

"The investigation has concluded and incorrectly confiscated funds will be added on your account shortly."

- Despite this clear written admission, they only credited €75.09 back to my balance instead of the full €410.00.

- When I followed up, they abruptly changed their stance, claiming the adjustment was due to bonus max win limits—completely ignoring the fact that my initial winnings were generated purely from a real-money deposit before any bonus involvement.

I have compiled the complete CSV transaction and betting history provided by the casino itself, proving both the legitimacy of my wins and the casino's written acknowledgment of their error.

I kindly request Casino Guru's assistance in compelling SlotLords Casino to credit the remaining €334.91 to my account and process my rightful withdrawal.

Attached files:

- bets.csv

- payments.csv

- Full email correspondence transcript

Refusing to pay out or engage in any normal communication apart from wait we are working on it. Only payment method that works seems to be bank withdrawal which worked speedily before but now after 5 days being told its my banks issue and could take up to 7 more working days to complete when asked about complaint process was told to send a letter ! any help would be appreciated...

4 withdrawals pending totaling 2000 euros since 12th of September.

Dear AskGamblers

On July 1, 2025, I made a deposit of 45 euros with a bonus. I made the necessary wagering and after real balancing I requested a cashout of 500 euros.

The next day, in the morning, I received an email from the casino confirming that my account had been closed according to a decision of the administration, that the decision was final and my account could not be reopened.

I was speechless, considering that I was a long-time customer at the casino and had never had any problems or created any that affected myself or the company.

It was very unfair not to mention the reasons or why, even though I was calm and aware that I had not done anything wrong.

But the most important thing is that the Casino gave its word that it would pay my withdrawal.

Even without access to my account, the casino confirmed in the email that my winnings total 500 euros would be transferred to me,

that there would be no problems with that.

They requested new documents: gas bill, selfie holding passport and on paper written "Hello Slotlords", passport and my account information. Everything has already been sent successfully. It's been almost a week, I haven't received any more response from the Casino regarding the transfer of my cashout, and I don't know what to do, so I'm here asking for your help to resolve this case together with Slotlords to receive my winnings.

Hello. I registered at this casino a few months ago. After registration, I immediately uploaded the necessary documents: passport, selfie with passport and bank statement to confirm the address. After that, I started making deposits with cryptocurrency, I made 7-8 deposits in total, which I lost. Once every two weeks on Fridays, I was sent a $10 no deposit bonus with a maximum win of $50. Yesterday, 04/04/2025, I received an email with $10 in my account without a deposit. For the first time, I managed to win back the bonus and I put it on withdrawal using the same method I used to make deposits. After requesting a withdrawal, I wrote in the chat and asked to confirm the withdrawal and the previously uploaded documents. At first, the agent approved the passport and after a few minutes immediately rejected all the documents and asked for new ones. Although all the documents are current and were previously approved. The agent also said that my withdrawal is under review by the financial department and will be processed soon. After 20 hours I loaded the site to check the status of the withdrawal, but I could not log in to the account because it was disabled. I wrote in the chat to find out the reason for the account being disabled. The agent replied that my account was blocked by the administration. No reasons were given. I asked to pay out the funds in the amount of $ 50 that remained on the account, but I was refused. I did not violate any rules, did not use a VPN, did not create multiple accounts. I played honestly and made 8 deposits, and when it came to the withdrawal. The casino brazenly blocked the account and stole the winnings! I am attaching all the screenshots as evidence and asking the administration to help restore justice.