Complaint #13 SlotLords Casino

Deposit limit not set by the casino

By Bellu

6 months ago

I have contacted support (on chat, message and email) to set a deposit limit. The first email I sent them was 13th of November. I got a reply the 15th of November and responded to this the 16th. Since my first request I have been able to make deposits to my account.

The website does not have a responsible gaming section where players can set their own limits, and in the chat I was told the only way to set a limit was through email.

I argue that the casino has failed their responsibility and demand that the money I have deposited after I asked formally to set a deposit limit will be refunded.

Disputed Casino SlotLords Casino

Reason Deposit limits

Amount kr22000

Discussion

AskGamblers

• Support Team

6 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Bellu

6 months ago

Hi,
Thank you for your reply. I can confirm that the money has been transferred to my account, and that the casino has set the deposit limit I asked for.

I want to thank both SlotLords and AskGamblers for the quick and responsible matter of my case.

SlotLords Casino

• Representative

6 months ago

Hello,

Thank you for bringing this matter to our attention. We appreciate you highlighting the issue.

After reviewing the case, we identified that the player’s request was not processed due to a human error. The requested limit has now been correctly applied to the account. Additionally, we have returned to the player’s balance the difference between the deposits and withdrawals made after the moment the limit was requested.

These funds are now fully available for withdrawal.

Should any further clarification be required, we remain available.

Bellu

6 months ago

The total amount I have deposited since I asked to set a deposit limit is NOK 22 000

I have tried to attach files, but am unable to. Please let me know if there is any other way to submit files for documentation.

SlotLords Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $1,275

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

SlotLords Casino Complaints

See all complaints for this casino

Totaling 2000 euros since 12th of September

Refusing to pay out or engage in any normal communication apart from wait we are working on it. Only payment method that works seems to be bank withdrawal which worked speedily before but now after 5 days being told its my banks issue and could take up to 7 more working days to complete when asked about complaint process was told to send a letter ! any help would be appreciated...

4 withdrawals pending totaling 2000 euros since 12th of September.

Resolved

€2,000

Casino closed my account and not pay my winnings

Dear AskGamblers

On July 1, 2025, I made a deposit of 45 euros with a bonus. I made the necessary wagering and after real balancing I requested a cashout of 500 euros.

The next day, in the morning, I received an email from the casino confirming that my account had been closed according to a decision of the administration, that the decision was final and my account could not be reopened.

I was speechless, considering that I was a long-time customer at the casino and had never had any problems or created any that affected myself or the company.

It was very unfair not to mention the reasons or why, even though I was calm and aware that I had not done anything wrong.

But the most important thing is that the Casino gave its word that it would pay my withdrawal.

Even without access to my account, the casino confirmed in the email that my winnings total 500 euros would be transferred to me,

that there would be no problems with that.

They requested new documents: gas bill, selfie holding passport and on paper written "Hello Slotlords", passport and my account information. Everything has already been sent successfully. It's been almost a week, I haven't received any more response from the Casino regarding the transfer of my cashout, and I don't know what to do, so I'm here asking for your help to resolve this case together with Slotlords to receive my winnings.

Resolved

€500

Unjustified account blocking

Hello dear AskGamblers team! Please help me withdraw my winnings from this institution, slot lords casino sent me a promo code for 50 free spins with wagering and a maximum win of $ 50. I was lucky to win back this bonus and transfer $49 to a real balance. I did not have any deposits and withdrawals from this office, all the verification documents were provided by me, support on their website I was told no additional documents are necessary, I only need to wait, I put $49 on withdrawal and waited a couple of days for withdrawal., after that, I received an email saying that all bonuses were disabled for me and now I can only play with their money. After a while, going to their website to check the withdrawal status, I found that my account was blocked, contacting support for clarification, I did not receive any response, they gave me an email to who was told to send a letter, I wrote them an email on this issue about the reasons for the sudden account block, to which I received a reply that the administration had made such a decision, no reasons or grounds were voiced, the only answer was that the administration had decided so, I consider this unacceptable in relation to the players, I ask your team to help me solve this problem!

Resolved

Help me casino disabled account

Hello. I registered at this casino a few months ago. After registration, I immediately uploaded the necessary documents: passport, selfie with passport and bank statement to confirm the address. After that, I started making deposits with cryptocurrency, I made 7-8 deposits in total, which I lost. Once every two weeks on Fridays, I was sent a $10 no deposit bonus with a maximum win of $50. Yesterday, 04/04/2025, I received an email with $10 in my account without a deposit. For the first time, I managed to win back the bonus and I put it on withdrawal using the same method I used to make deposits. After requesting a withdrawal, I wrote in the chat and asked to confirm the withdrawal and the previously uploaded documents. At first, the agent approved the passport and after a few minutes immediately rejected all the documents and asked for new ones. Although all the documents are current and were previously approved. The agent also said that my withdrawal is under review by the financial department and will be processed soon. After 20 hours I loaded the site to check the status of the withdrawal, but I could not log in to the account because it was disabled. I wrote in the chat to find out the reason for the account being disabled. The agent replied that my account was blocked by the administration. No reasons were given. I asked to pay out the funds in the amount of $ 50 that remained on the account, but I was refused. I did not violate any rules, did not use a VPN, did not create multiple accounts. I played honestly and made 8 deposits, and when it came to the withdrawal. The casino brazenly blocked the account and stole the winnings! I am attaching all the screenshots as evidence and asking the administration to help restore justice.

Rejected

$50