Complaint #4 Slotit Casino

Casino refuses to pay winnings

By nasueikku

5 months ago

I deposited 500€ and got a welcome bonus of 1000€ on 6.1.2025.

I wagered the amount and was left with 5200€ in my balance.

I played multiple different pragmatic play games and used 5€ bet size. Then I verified my account so I can withdraw my money.

Today I received an email from the casino.

Email said "Upon reviewing your account, we have noticed that you have breached our terms and conditions - https://www.slotit.com/terms https://www.slotit.com/bonus-terms ,

Therefore, your winnings of 5,200.35 EUR were voided."

I asked what terms I breach but they refused to tell me.

I didn't breach any terms, but they are trying to steal my money.

Disputed Casino Slotit Casino

Reason Declined payment

Amount €5200.35

Discussion

AskGamblers

• Support Team

5 months ago

Dear Slotit Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Slotit Casino Complaint Stats

Resolved 0 / 2

Avg. Amount $3,567

Avg. Complaint Duration 4 days

Avg. Response Time 4 days

Slotit Casino Complaints

See all complaints for this casino

Slotit does not pay my winnings

I played Slotit casino's welcome bonus 8th of January 2026.

I wagered normally the bonus and got a 930 euros balance.

I did not break any bonus rule. I played with 5 euros bet on the Master Joker slot game. I verified the account and made a withdrawal of 930 euros. Nothing happened in 4 weeks, until I got mail from the casino on the 5th of February:

"Hello,

Greetings from Slot it!

We are reaching out to inform you that this brand will be closing soon, and we are not able to onboard new players.

Also, be informed that the account was closed and all funds were voided.

Apologies for the inconvenience.

We wish you a great rest of your day and remain at your disposal.

Kind regards,

Nessy

Slot it Support."

THAT IS UNBELIEVABLE?

Then I have tried to make contact via email or chat. They don't answer and have not told any reason why not to pay my money..

Please, help me with this situation.

Unresolved

€930