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Unibet Casino - Incident of a crashed bonus round not investigated accordingly

Complaint Info
Disputed casino Unibet Casino
Reason Software glitch
Posted on October 24, 2017

So i hit the Bonus round at 0.40Eur stake on Mermaid's Diamond slot machine. When I tried to click on the chest which shows the number of free spins I get , the slot crashed ( will add the screenshot of slot crashing with bonus in the background at the end of this complain ). It stated , that my game progress will not be lost but it was.. When I reloaded the game , bonus was gone , like it has never happened. I immediately contacted Unibet support and today I got the following answer:
"Dear Tomas,

thank you for contacting Unibet.

Please note that the failed rounds you had,has now been cleared and bets were returned back.

Best regards,


Unibet Customer Support "

And I found out , that they gave me.. 0.60 Eur. When I hit the bonus on Mermaid's Diamond , on a 0.40Euro cents stake.
Is there anything that can be done? Please help me. I know these aren't high stakes but it's still money. I spent more than 60 cents to get the bonus and I'm certain that Mermaid's Diamond slot bonus would've given me more than 60 euro cents.
Screenshot: https:­//s­­/HK­GPE­1.jpg

Best regards and thanks in advance ,

Posted on October 25, 2017

Hi Tomas, this issue has now been resolved, please confirm


Unibet Casino

Posted on October 25, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Unibet Casino Complaints

  • 8 of 17 resolved
  • 2 days avg response
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  • 2,379 USD avg amount

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