Withdrawal Payment not received

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

This issue occurred over a year ago and my withdrawal was ultimately received at the time, so I am unsure why this complaint was reopened now.

Hello Emma,

First of all, I want to sincerely apologize for the frustration this situation has caused you and for the delay in getting back to you. We truly value our players, and it was never our intention to leave you feeling unheard.

After resolving some technical issues with account access, we’ve now carefully reviewed your activity. We can confirm that you successfully withdrew $4,000 on 21 March 2024 at 13:57 CET. Following this, there were 8 additional withdrawal attempts of $4,000, which unfortunately did not go through. These funds were returned to your gaming account and were later used for gameplay.

We also note that 32 new deposits were made between 28 March and 4 April 2024. We hope this helps clarify the situation.
Once again, I apologize that you had to wait for this explanation, and we appreciate your understanding.

Please remember that you can always reach us directly at [email protected] or via our live chat, where our team is ready to assist you quickly and effectively.

Kind regards,
Cecilie at Shotz

Dear all,

This complaint has been reopened as per Shotz Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.