Complaint #2
ShelbyWin Casino
Withdrawal delay and cancellation
1 month ago
I would like to file a complaint regarding my withdrawal.
I requested a withdrawal of €300 after playing with real money only (no bonus). My account is fully verified.
My first withdrawal request was declined without any specific or valid explanation and the funds were returned to my account. I was later informed by support that there were no issues or flags on my account.
I then submitted a new withdrawal request, which is currently still under review. Despite multiple attempts to get a clear answer, I have only received generic responses about “standard procedures” and “security checks,” without any specific reason or timeframe.
Key points:
Fully verified account
No bonus used
No issues or flags confirmed by support
Previous withdrawal declined without explanation
Current withdrawal delayed with no valid reason
I have provided full cooperation and all requested information. I am requesting that my withdrawal is processed without further delay.
I can provide screenshots of all communication and transaction history if needed.
I requested a withdrawal of €300 after playing with real money only (no bonus). My account is fully verified.
My first withdrawal request was declined without any specific or valid explanation and the funds were returned to my account. I was later informed by support that there were no issues or flags on my account.
I then submitted a new withdrawal request, which is currently still under review. Despite multiple attempts to get a clear answer, I have only received generic responses about “standard procedures” and “security checks,” without any specific reason or timeframe.
Key points:
Fully verified account
No bonus used
No issues or flags confirmed by support
Previous withdrawal declined without explanation
Current withdrawal delayed with no valid reason
I have provided full cooperation and all requested information. I am requesting that my withdrawal is processed without further delay.
I can provide screenshots of all communication and transaction history if needed.
Screenshot
