Complaint #2 Sharkroll Casino

Withdrawal Delayed and Referral Program Changes

By KRZYSZTOF D.

3 months ago

Message on forum

Casino: Sharkroll

Withdrawal: 109 USDT (BSC)

Transaction ID: DP4592280

Date of request: February 24, 2026

Complaint:

I submitted a withdrawal request of 109 USDT (BSC) on February 24, 2026 (Transaction ID: DP4592280). The casino states that withdrawals are processed within 2–4 days.

On live chat, I was informed that my withdrawal would be processed on Monday (March 2).

As of now, the withdrawal has not yet been completed.

My account is fully KYC verified, with no active bonuses.

In addition, I referred over 180 real users to Sharkroll under the original referral program terms. Recently, I was informed that:

Only deposits from KYC-verified users will generate referral rewards.

Previously earned commissions are not recognized under the new rules.

This effectively cancels rewards I had earned, despite following the original program terms and investing significant time and effort promoting the platform.

I am requesting:

- Immediate processing of my pending withdrawal.

- Clarification and resolution regarding commissions generated under the previous referral program terms.

Disputed Casino Sharkroll Casino

Reason Declined payment

Amount $109

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

fulerpl

• Poland • 5 reviews

1 month ago

Payment received ✅

The withdrawal has now been processed and I’ve successfully received the funds.

Thank you for resolving the issue.

Complaint can be considered solved.

AskGamblers

• Support Team

1 month ago

Dear @fulerpl,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Sharkroll Casino

• Representative

1 month ago

Dear Askgamblers Team and Krzysztof,

Please accept our sincere apologies for the extended delay in resolving this matter and for any frustration this may have caused. After a thorough internal review of the case, we have processed the payment of 109 USDT to the player's account.

The transaction has been successfully completed via USDT. You can find the transaction hash below for verification:

Transaction Hash: 0x8670f70330d811675dab8495fe8b5cde37b3ab24facd167f34c375bd51439078

We are committed to improving our internal processes to ensure that such delays do not occur in the future.

Sharkroll Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $109

Avg. Complaint Duration 4 days

Avg. Response Time 2 days