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24Bettle Casino - Refusing to refund my €200 deposit

Inactive user
Posted on June 20, 2018


I deposit 200 euros, to play 24 Bettle, but site did not worked and I can place any bet.
I try to connect live chat but it was not working either.

I wrote email to support, they returned as the site is in an upgrade process so not available at the moment.
Therefore I request to refund the deposit that I made, than support ask some documents, than I provide following documents.

- (IDCardFront.jpg, IDCardBack.jpg and IDCardHolding.JPG) - My Swedish Id card
- ProofOfAddress.pdf - Proof of Address that I print out from tax agency
- BankAccount.pdf - Bank account information that I want to use for refund
- BankAd­dre­ssV­eri­fic­ati­on.pdf - A document sent to my address from my bank, my address is placed top left
- (BankCard.jpg and BankCa­rdV­eri­fic­ati­on.pdf) - The card that I made the deposit with. and also proof of bank for the card

It took almost one month to get a response from support, than I got the following message in the email.
"Your account with us has been closed because our legal department has detected some serious inconsistencies between the provided documents and account information and it cannot be overlook."

This is really annoying and not acceptable. My only request the money back that I send to site to play.

Posted on June 27, 2018

This complaint has been reopened as per 24Bettle Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on June 27, 2018


Your account with 24Bettle has been closed because we found discrepencies in the information given and the documents to verifiy the account.

You have signed up through an affiliate link, and the documents you provided are on the same name as the affiliate account, but the account you created is in a different name.

Furthermore we have found you have logged in on the same IP addresses as said affiliate.

This is viewed as a serious violation of both the contract as an affiliate and the terms and conditions.

Your account with us will remain closed and no refunds of any kind will be made.

Kind regards,


Posted on June 27, 2018

AskGamblers Complaints Team has been provided with enough information and evidence on behalf 24Bettle Casino management in regards of this complaint to confirm and justify the casino actions. 

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to reject this complaint and moreover, to ban the player from using our services in the future.

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