Complaint #7 SafeCasino

Blocked withdrawal request

By Liam M.

3 weeks ago

I have been trying to withdrawal my winnings of $1700 NZD for a few days now. My account is fully verified - I am met with a “verify your phone number” screen every-time I try to process my withdrawal. No matter how many times i request the code nothing ever gets generated or sent to my cellphone number. I have reached out to chat and have just been told to clear my cache ect general troubleshooting issues but i am convinced this more so them not generating the code to block my withdrawal. I started using this website due to the reviews here and hope they can fix this flaw in the system

Disputed Casino SafeCasino

Reason Delayed payment

Amount $1700

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear @Liamymk,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SafeCasino

• Representative

3 weeks ago

We sincerely apologize for the frustration and inconvenience this situation has caused you. We completely understand how concerning it is to experience issues while trying to withdraw your winnings.

After reviewing your case, we can confirm that your withdrawal attempt was declined by your bank. At this time, we kindly recommend contacting your bank directly to inquire about the reason for the decline. Alternatively, you may try using another available payment method for your withdrawal.

SafeCasino

• Representative

3 weeks ago

Hello, we received your e-mail address. We'll investigate the matter and update you as soon as possible!

Liamymk

• New Zealand

3 weeks ago

Are you actually joking right now? I’ve been asking you for a week and this whole time your staff has been saying “we are looking into it” “Safe Casino” Is an absolute joke. Nothing safe about it. You are using your system of denying verification codes to withhold withdrawals. I am beyond disappointed with your service.

SafeCasino Complaint Stats

Resolved 1 / 1

Avg. Amount $963

Avg. Complaint Duration 8 days

Avg. Response Time 2 days