Complaint #4 Royal Slots Casino

Unreasonable delays in verifying account and processing withdrawal

By Nicholas G.

4 years ago

After over a decade online gambling with no need to raise a formal complaint, unfortunately I now feel compelled.

17 December 2021: Royal Slots ask for enhanced verification documents (proof of address, card photos) which I supply on the same day in order to process withdrawal.
10 Jan 2021: review delayed
25 Jan 2021: review delayed, 8th Feb defined as date by which update will be provided
08 Feb 2021: No response

This is taking an inordinate amount of time; particularly given that my KYC documents have been accepted/approved.

I have a pending withdrawal of £3500.

Disputed Casino Royal Slots Casino

Reason Delayed payment

Amount £3500

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

4 years ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Royal Slots Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $4,738

Avg. Complaint Duration 3 days

Avg. Response Time 4 days