I have been following up regarding my withdrawal but the only email that I get is that this has been forwarded to the relevant team.
I had put in a withdrawal for 200 GBP on the 17th of June which was approved on the 18th of June. I usually get all transfers within 5 days as I have withdrawn in the past but this time it took much longer . I have been patiently waiting.
Rizk have told me that this has been paid out and my bank is requesting for the swift copy to locate the funds as they have no payment been credited in their record .
This swift copy is taking too long , you have requested for a statement of proof that this has not been paid . My statement is only available once a month and it will only be available by the end of July (3rd week to be precise) .
I want the swift copy of payment been made from your side to me . This is a proof that should be readily available from your end .
I am not getting a response from your casino other than the automated emails .
Please help as I love this casino but I am not convinced that this time I will be paid my winnings.