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Rivalo Casino - Rivalo Is denying to pay me 10k USD

RESOLVED

Complaint Info

Disputed casino

Rivalo Casino

Amount

$ 10000

TinchoRicci Argentina
Posted on February 21, 2022

I won 10k USD playing in rivalo.com. I have been trying to withdraw since 01/02/2022.

They say withdraw should be in 24 to 48hs. I been waiting for almost 20 days. They keep giving me excuses as "we are investigating" or "we escalated the issue" but days counting and u don't receive my funds. And they don't tell me what's is the issue.

I asked a friend to create an account in Rivalo and play, he can withdraw without issues so its with me.

Please help me with this, I'm desperate.

Thank you AskGamblers for your support.

AskGamblers
Posted on January 23, 2024

Dear all,

This complaint has been reopened as per Rivalo Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on January 25, 2024

Dear Martin,

We sincerely apologize for any inconvenience that may have been caused in your service and for the time you waited to receive a response. We know how frustrating waiting for a resolution can be.
We would like to inform you that the mentioned amounts have been successfully withdrawn and paid to your Neteller account.

We are working to improve the experience on our products and hope that this resolution was satisfactory.

We appreciate your understanding and contact. We are at your disposal if you have any questions or problems.

We wish you a great day!

Rivalo Team

AskGamblers
Posted on January 25, 2024

Dear @TinchoRicci,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Rivalo Casino Complaints

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