Complaint #2 RioPlay Casino

Delayed withdrawal request for weeks

By Bianka G.

1 week ago

Hello AskGamblers Team,I am writing to submit a formal complaint against RioPlay Casino regarding an excessive delay with my withdrawal request. My user ID on the platform is < sent to the casino >.I requested a withdrawal of 77,595.65 HUF to my Skrill wallet. My casino account is fully verified, and I have completed all the necessary wagering requirements associated with my play.Despite waiting for weeks, the funds have still not been processed. The casino promised me on Saturday that my transaction would be handled with high priority by Monday morning (June 29th). However, Monday has arrived, and the money has still not reached my Skrill account.Every time I contact their customer support, I receive generic responses about the finance team working on it. There has been no real cooperation or transparent update from their end.I would highly appreciate it if AskGamblers could look into this issue and help me get my legitimate winnings transferred.Thank you for your assistance.Best regards

Disputed Casino RioPlay Casino

Reason Delayed payment

Amount Ft77595.77

Discussion

AskGamblers

• Support Team

6 days ago

Dear @hungarybianka981027,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.